Implementation Product Specialist

Rad AI•,

2d•$126,000 - $175,000•Remote

About The Position

Rad AI is seeking an Implementation Product Specialist for Rad AI Reporting. This role is crucial for supporting the tremendous market growth of Rad AI's award-winning software. The ideal candidate will possess a "can-do" attitude, be adaptable to a fast-paced, high-growth team, and have a passion for customer education and deep product knowledge.

Requirements

At least 4+ years of relevant customer-facing experience with an emphasis on product expertise and/or industry knowledge
Strong organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out needed documentation
Excellent people/relationship management, coaching, and communication skills with the ability to facilitate engaging and effective customer training
Practical working knowledge of SaaS solutions, implementations, and technical concepts
Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
Prior hands-on experience in a radiology or imaging environment, including direct familiarity with radiologist reporting workflows, PACS, and/or dictation systems
Ability to engage clinical stakeholders including radiologists and department leads with credibility, adapting communication style to both technical and non-technical audiences

Nice To Haves

Bachelor’s degree or above
Growth stage scale startup experience
Prior professional consulting or healthcare software implementation experience
Familiarity with HL7, FHIR, and EHRs
Direct clinical experience as a radiology technologist, PACS administrator, or radiology IT specialist
Experience supporting or selling radiology-specific HIT products (e.g., RIS, PACS, voice recognition/dictation platforms)

Responsibilities

Lead product training and support go-live: Play an integral role in implementation projects by leading product-related training and supporting go-live stabilization through engagement with customer admins and radiologists.
Develop product expertise: Develop deep functional knowledge of one Rad AI product, articulating key features, workflows, and integrations.
Understand core product workflows: Develop a deep understanding of core product workflows and best practices recommendations.
Stay current on features and integrations: Stay current on new features, tools, and available integrations, and share that knowledge with pertinent Implementation team members.
Create training materials: Assist in building training materials as needed.
Facilitate team communication: Facilitate basic communication between implementation and product/engineering/technical support teams.
Manage vendor tasks and escalations: Assist in tracking third-party vendor-related tasks and communications, escalating issues as needed, and documenting vendor interactions.
Address product queries: Respond to product-related queries from customers and internal stakeholders as needed.
Drive project success: Support project success through diligent execution of product-related training, learning internal processes, and communicating effectively within the immediate team.
Act as a radiology workflow consultant: Serve as a trusted advisor to clinical and operational stakeholders, translating customer-specific radiology workflows into optimized product configurations and adoption strategies — not just training delivery.
Conduct workflow discovery and gap analysis: Lead structured pre- and post-go-live workflow assessments with radiologists, department leads, and IT stakeholders to identify friction points, configuration needs, and adoption risks.
Support pre-sales engagements: Partner with Sales to provide product and workflow expertise during demos and scoping discussions, helping translate prospect needs into implementation requirements.
Communicate effectively: Demonstrate strong verbal and written communication skills.