Product Implementation Manager

Fidelity Canada•Toronto, ON

1d•CA$117,000 - CA$140,000•Hybrid

About The Position

The Product Implementation Manager is responsible for defining go-to-market strategies, managing rollouts and ensuring adoption of new products, services and processes across FCC’s client base. This role involves managing product, feature, and service rollouts, collaborating with various teams to develop go-to-market strategies, and ensuring successful execution. The manager will also work with clients to ensure successful deployment of new services and products, manage client feedback, and develop a deep understanding of FCC’s products and services. Additionally, the role involves defining and measuring Objectives and Key Results (OKRs) for implementation projects, continuously improving processes, and operating client focus groups to gather feedback and align product strategy with client needs.

Requirements

University degree or equivalent experience
3-5 years’ experience in client-facing roles in a B2B environment.
Experience in product implementation.
Excellent organizational skills with proven track record in managing and delivering critical projects in a SaaS environment
Ability to efficiently work and communicate across functions.
Confident, strong relationship builder.
Strong client experience with proven ability to understand client needs.
Analytical mindset with experience in defining, visualizing, and reporting on business metrics to management.
Highly effective research skills.
Strong critical thinking and problem-solving skills.
Excellent communication and leadership skills, both written and oral.
Presentation skills – ability to present complex initiatives to varying audiences.
The ability to drive consensus amongst key stakeholders.

Nice To Haves

degree or certification in adult training and development
Product and/or project management preferred
experience launching products and features and defining go-to market strategies preferred

Responsibilities

Manage product, feature and service roll outs across the FCC product and service portfolio.
Closely collaborates with the product solutions managers, marketing, training and support teams to develop effective go-to-market strategies and roll out plans ensuring successful execution across.
Assisting in internal training and documentation to enable operational and technical support staff to support products and features.
Works with clients to ensure new services, products/features are successfully deployed within their existing organizations.
Responds to and manages product-related client feedback.
Ensures prompt and effective response to client feedback.
Centralizes and reports on feedback and works with product solution managers to evaluate items for potential future deliverables.
Develops in-depth understanding of FCC’s products and services and how they are integrated within the platform and used across FCC’s client base and positions themselves as product partner for Support and Strategic Account Management teams.
Defines and measures Objectives and Key Results (OKRs) as part of implementation project plans to measure and report on success and user adoption.
Continuously improves framework, metrics, and data visualization techniques.
Continuously improves got-to-market and implementation processes by researching industry best practices
Operate regular client focus groups to engage, educate and obtain constructive feedback from clients.
Assist in aligning FCC product strategy and backlog with the needs of FCC’s clients.

Benefits

Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Base Salary and Discretionary Performance Bonus: A competitive annual range of $117,000 to $140,000, based on your experience and qualifications.
RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.