Product Illustration Consultant (Charlotte, NC (Hybrid) or Remote)

Brighthouse Financial•Charlotte, NC

1d•$75,000 - $90,000•Hybrid

About The Position

The Product Illustration Consultant creates requirements for inforce illustrations, develops manual templates for products not supported in company systems, creates change controls for enhancements to inforce illustrations, and provides support and expertise on Brighthouse Financial’s life insurance products. The role reports to the Director of the Life Product Management within the Life Operations organization. The ideal candidate is a team player whose behaviors reflect Brighthouse’s values of respect, accountability, and credibility. The position works with business partners, internal users, IT consultants, and vendors to define and review requirements, resolve issues, monitor milestones, and support assigned systems. It also contributes to quality assurance reviews, process improvements, and project initiatives. The work model is flexible, with the option to work remotely or in the office; the company and department may occasionally gather in person during the year.

Requirements

At least 5–7 years of related work experience.
Bachelor’s degree in a related field or equivalent experience.
Familiarity with system design processes, methodologies, and testing tools.
Strong working knowledge of life insurance products.
Proficiency with Windows-based programs, including Word and Excel.
Strong listening skills and excellent written and oral communication skills, including clear and concise communication by telephone and email.
Efficiency, strong attention to detail, and the ability to gather and analyze information quickly to make decisions.
Strong problem-solving skills and judgment, including confidence in making decisions within one’s authority, accountability and ownership in resolving problems, and creativity in identifying reasonable solutions.
Ability to adapt to changes in business processes, work priorities, and work environment, and to operate effectively amid ambiguity.
Desire and ability to quickly learn and apply new concepts, processes, and behaviors, with curiosity and commitment to personal growth and development.

Responsibilities

Prepare business requirements to ensure software meets or exceeds specified standards and end-user requirements.
Conduct walkthrough meetings on business requirements with business partners, internal users, and IT consultants and vendors.
Document problems in an issues log; work with business partners, internal users, and IT consultants and vendors to resolve issues; and inform management of resolution status.
Monitor requirement milestones to help ensure deliverables are completed on time, including responding to inquiries from IT consultants and vendors.
Manage critical relationships with IT consultants and vendors, internal users, and business customers and leadership.
Provide end users with information to help resolve problems regarding assigned systems.
Conduct peer reviews of QA test plans, matrices, test cases, and test scripts to verify traceability to business requirements.
Develop improvements to current procedures and models of possible future configurations.
Lead less complex initiatives and provide support on more complex projects.
Perform other duties as assigned or required.
Create requirements for inforce illustrations, manual templates for products not supported in company systems, and change controls for enhancements to inforce illustrations.
Provide support and expertise on Brighthouse Financial life insurance products.

Benefits

Base salary of $75,000–$90,000 plus performance-based incentives based on company and individual results.
Flexible option to work remotely or in the office.
At least 20 days of paid time off and 16 paid company holidays per calendar year.
Paid volunteer time and paid study time.
401(k) savings plan with company match up to 6%.
Annual company nondiscretionary contribution of 3%.
Medical, vision, and dental plans.
Tax-free health savings accounts with potential company contributions up to $1,000 per family.
Up to 16 weeks of paid leave for new parents.
Backup dependent care.
Dependent care flexible spending account.
Up to a $25,000 lifetime maximum for adoption, infertility, or surrogacy support.
Company-paid basic life insurance.
Short-term disability insurance.