Product Health Tech

Warren CAT•Lubbock, TX

About The Position

The Product Health Technician performs repairs and maintenance critical to product health. The role includes diagnosing and troubleshooting problems, recommending repairs, completing critical machine and engine repairs and adjustments, and verifying that repairs operate correctly. The technician also performs scheduled inspections and manufacturer service work, including installation and repair of Product Link units. This is a safety-sensitive position involving up to 75% travel and overnight travel. The work environment description notes that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, and 3–5 years of related experience and/or testing, or an equivalent combination of education and experience.
Certification and/or experience in air conditioning and brakes.
Clean driving record; a CDL is required for field assignment.
Must be at least 21 years old to be assigned and operate a field vehicle.
Specific CAT product knowledge of diesel, electrical, electronic, hydraulic, mechanical, and pneumatic systems and components.
General knowledge of basic hand tools, air tools, precision measuring tools and instruments, diagnostic software, cranes, and rigging equipment.
May be required to complete a DOT physical.
May require MSHA certification.
Successfully complete the Work Steps assessment.
Successfully complete all Level II foundational assessment tests.

Nice To Haves

Associate degree or certification in diesel technology or a similar mechanical discipline.

Responsibilities

Complete assigned jobs and tasks within flat-rate times and re-do metrics.
Work safely and follow WCAT safety policies and procedures.
Complete required paperwork and use necessary databases accurately and on time, including work orders, parts orders, JSA, DBS, SIS web, and STW.
Follow contamination control and HAZMAT rules and regulations.
Remove and install parts; disassemble and assemble components; and test and adjust assemblies with minimal supervision.
Diagnose and troubleshoot problems, recommend repairs, and perform critical machine and engine repairs and adjustments.
Test and verify the correct operation of repairs and adjustments.
Apply general failure analysis and procedures to determine the proper diagnosis.
Perform Caterpillar or other manufacturer safety and priority service letters, inspections required by the Planned Maintenance Program, and installation and repair of Product Link units.
Provide accurate customer quotes and pricing estimates.