Product Guide - Seasonal

ARC'TERYX•Bethesda, MD

6d•$21 - $24•Onsite

About The Position

The Product Guide is the face of the Arc’teryx brand on the retail floor, delivering an exceptional guest experience through technical product knowledge, problem solving, and authentic recommendations. The role champions the brand in-store and in the community, builds product knowledge, and develops personal interests with support from the team. Product Guides collaborate with store leadership on projects and brand initiatives, provide merchandising and in-store feedback to help drive sales, and support store operations as assigned. The position includes answering store phones and responding to voicemails and emails, and occasionally responding on Epicenter social media channels. Product Guides use the Point-of-Sale system to process purchases, returns, warranties, and Used Gear trade-ins, and may receive and unpack inventory boxes weighing 5–30 pounds. Employees must be available to work Black Friday and during the specified holiday-season period. Availability requirements vary by schedule; the posting describes full-time schedules as 30–40 hours across five days per week and part-time schedules as 10–30 hours across two to four days per week. The position is listed as onsite, with hourly pay shown as USD $20.80–$23.80; pay is based on factors including skills, experience, education, and training. The role may participate in a store-performance bonus plan and benefits, with eligibility varying by scheduled hours.

Requirements

Passion for exceptional customer service.
Accountability for required work and a willingness to have fun at work.
Self-motivation and problem-solving ability.
Flexibility and adaptability when faced with ambiguity.
Ability to balance autonomy and collaboration.
Ability to encourage breakthrough thinking and continuous improvement.
Commitment to seeking the best solutions and doing what is right.
Passion for getting outside and living the outdoor pursuits associated with the work.
Availability to work Black Friday and the stated holiday-season period.
Availability reflecting business needs, including a minimum of one opening, one closing, and one weekend shift each week.
For part-time schedules of up to 25 hours per week, open availability for at least two of Friday, Saturday, and Sunday, plus one weekday opening and one weekday closing shift with a minimum six-hour availability window.

Responsibilities

Deliver a best-in-class brand experience by sharing technical product knowledge and helping guests solve problems.
Build a strong understanding of products and incorporate that knowledge authentically into guest interactions.
Represent Arc’teryx as a brand ambassador in the store and community.
Develop personal passions in and outside the store with support from the team.
Work with store leadership on projects and brand initiatives to elevate the guest experience.
Provide feedback on merchandising and the in-store experience to help drive sales.
Maintain open, collaborative relationships with the team and store leadership.
Support and participate in store tasks assigned by the leadership team.
Answer store phones and respond to voicemails and store emails; occasionally respond on Epicenter social media channels.
Use the Point-of-Sale system to process warranties, Used Gear trade-ins, purchases, and returns accurately and efficiently.
Receive and unpack inventory boxes as required.
Be available to work Black Friday and during the stated holiday-season period.
Execute the deliverables in the Product Guide Role and Responsibilities document.
Complete additional projects, duties, and assignments as directed by Store Leads, the Store Manager, and the Assistant Manager.