Product Expert Bulk Supply Chain

Air Liquide•Independence, OH

2d•$90,000 - $100,000•Hybrid

About The Position

The Product Expert interfaces with business and technical stakeholders for requirement gathering, product evolutions, and requirement qualification. He/She contributes to product development and design according to the product roadmap, is in charge of deploying the solution, ensuring the maintenance, and acting as Level 3 for supporting incident/problem processes. Air Liquide is looking for a Product Expert Bulk Supply Chain in Independence, OH.

Requirements

Bachelor or Master’s degree in engineering, Information Technology or a related field.
Experience in IT products development and operations.
Experience with Cloud technology.
Experience with SQL language.
Experience in Supply Chain optimization.
Analytical, autonomous, problem-solving, and decision-making skills.
Planning, prioritization, and organizational skills.
Excellent communication skills, ability to explain a complex product roadmap to a varied audience of business and technical people alike.
Capacity to adjust communication to different interlocutors and situations.
Leadership qualities and networking, ability to convince his/her interlocutors.
Understand how to manage change and the value of consensus within a community with multiple stakeholders.

Nice To Haves

Experience with IT Project / Product Management.
Knowledge of Industrial Operations.
Understanding of Financial Aspects of the Product Management.

Responsibilities

Contribute to product development.
Responsible for interfacing with the customer for requirement gathering and product evolutions.
Gather requirements, configure the product according to customer needs, and identify gaps not covered by the product.
Qualify requirements with all stakeholders (product team & client).
Produce statements of work and functional documentation on product evolutions.
Contribute to the redaction of technical specifications (story board and functional specification) and interface with the development team to define technical solutions.
Promote value creation initiatives & c-imp actions around the product.
Manage release management.
Follow up on the execution of development tasks with the developers.
Perform internal testing and coordinate with the testing team.
Coordinate user acceptance tests realization with customers.
Receive feedback from users and transform it into new requirements if applicable.
Provide UAT feedback to development teams.
Perform adaptive maintenance (management of product upgrades/patches).
Provide Level 3 support on the solution by analyzing and resolving incidents (knowledge transfer, action plans, etc).
Interface with the development team to deliver fixes.
Help the L2 team acquire technology domain skills needed to deliver services through training and knowledge transfer.