Product Expert Bulk Supply Chain
About The Position
The Product Expert Bulk Supply Chain interfaces with business and technical stakeholders to gather and qualify requirements and support product evolutions. The role contributes to product development and design in alignment with the product roadmap, deploys and maintains the solution, and provides Level 3 support for incidents and problems. The position gathers customer requirements, configures the product to meet customer needs, identifies gaps, and qualifies requirements with product teams and clients. It produces statements of work and functional documentation, contributes to technical specifications, and works with developers to define technical solutions. The role also supports release management, development follow-up, testing, customer user acceptance testing, adaptive maintenance, and the collection of user feedback for future requirements. For Level 3 support, the Product Expert analyzes and resolves incidents, coordinates fixes with development teams, and helps train and transfer knowledge to the Level 2 team. The role is based in Independence, Ohio, and has a hybrid work schedule. The stated salary range is $90,000–$100,000.
Requirements
- Bachelor’s or master’s degree in engineering, information technology, or a related field.
- Experience in IT product development and operations.
- Experience with cloud technology.
- Knowledge of SQL.
- Experience in supply chain optimization.
- Analytical, autonomous, problem-solving, and decision-making skills.
- Planning, prioritization, and organizational skills.
- Excellent communication skills, including the ability to explain a complex product roadmap to varied business and technical audiences.
- Ability to adapt communication to different interlocutors and situations.
- Leadership and networking qualities, including the ability to convince interlocutors.
- Understanding of change management and the value of consensus among stakeholders.
Nice To Haves
- Experience with IT project or product management.
- Knowledge of industrial operations.
- Understanding of financial aspects of product management.
Responsibilities
- Interface with customers to gather requirements and identify product evolutions.
- Configure the product according to customer needs and identify gaps not covered by the product.
- Qualify requirements with product and client stakeholders.
- Produce statements of work and functional documentation for product evolutions.
- Contribute to technical specifications and work with the development team to define technical solutions.
- Promote value-creation initiatives and continuous-improvement actions around the product.
- Follow up on development tasks with developers.
- Conduct internal testing and coordinate with the testing team.
- Coordinate user acceptance testing with customers.
- Collect user feedback and convert it into new requirements where applicable.
- Manage product upgrades and patches as part of adaptive maintenance.
- Provide Level 3 support by analyzing and resolving incidents, including knowledge transfer and action plans.
- Interface with the development team to deliver fixes.
- Help the Level 2 team develop the technology-domain skills needed to deliver services through training and knowledge transfer.
Benefits
- Medical, dental, vision, life, AD&D, and disability insurance.
- Up to 14 weeks of paid child birth benefits.
- 401(k) retirement plan with company match.
- Tuition assistance.
- Paid holidays, vacation, and sick time.
- Benefits begin after 30 days of employment.
- Hybrid work schedule.
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What This Job Offers
Job Type
Full-time
