Product Experience Specialist

Allegion • Carmel, IN

1d • $54,000 - $75,000 • Hybrid

About The Position

The entry-level Product Experience Specialist will support the customer experience-based testing and validation of Allegion’s new and updated products. This role will work with Product Development, Technical Services, and Field Specialist teams to help define and improve customer-facing touch points. The Specialist will assist with product launches, help gather customer feedback, and document improvement opportunities. This position is designed for candidates starting their careers, offering training and mentorship to develop skills in product experience and engineering.

Requirements

• Bachelor’s degree in Engineering (EE, EET, CE, CET, ME, MET), Informatics or related field; recent graduates encouraged to apply.
• Internship or coursework related to electronic locking, security, or customer experience preferred but not required.
• Familiarity with Bluetooth and Wi-Fi product connectivity and use (can be through school projects or internships).
• Interest in Access Control and Electronic Security Industry.
• Basic computer literacy and comfort with Microsoft Office Applications.
• Willingness to learn about Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud components.
• Good communication and presentation skills; willingness to develop these skills further.
• Mechanical aptitude and willingness to learn to use small hand tools.
• Ability to clearly communicate solutions in customer-friendly language.
• Empathy for customer experiences while installing and using Allegion products.
• Ability to accurately capture and communicate customer concerns for action by the project team, with support.
• Willingness to travel up to 25%.
• Positive, can-do attitude and commitment to Allegion’s customer-centric culture.

Responsibilities

• Assist in communicating customer interface and experience-based concerns to project teams.
• Support the creation and delivery of product training materials under guidance.
• Help identify and verify customer experience issues with new or updated products.
• Review historical customer feedback with supervision to help baseline product attributes.
• Assist in defining product experience requirements with engineering and product management teams.
• Participate in early prototype product testing and scenario-based validations with support.
• Promote design guidelines and UI/UX best practices as learned.
• Help drive common features across Allegion products to improve user experience.
• Support customer experience validations with actual product installations and use cases, under supervision.
• Train with and assist Field Specialist associates to extend Product Experience support.
• Help expand alpha/beta test sites as directed.
• Work collaboratively with local, US-based, and international teams, primarily remotely.
• Learn to manage multiple projects and priorities with guidance.

Benefits

• Health, dental and vision insurance coverage
• 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level