Product Director – Product Office, Colleague Experience

American Express•New York, NY

6d•$144,250 - $256,250•Hybrid

About The Position

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a key role in enabling this mission by delivering exceptional services, capabilities, data, and insights. The Colleague Product Management (CPM) team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise. We are seeking a highly strategic and experienced Product Director – Product Office to lead the operating practices, governance, capabilities, and platforms that enable disciplined product execution and strengthen product and delivery enablement across Colleague Services. The Product Office creates the conditions for great product work—helping teams confidently deliver colleague value, service excellence, and digital impact. This leader will strengthen strategy-to-execution alignment, elevate product management capabilities, reduce friction, and ensure product teams remain aligned to CEG and CS strategic outcomes. The role will lead three core areas: Product Governance and Change Management, Product Delivery Excellence, and Strategic Alignment and Communication. This leader will also own the evolution and adoption of Enterprise Jira Cloud and related portfolio management capabilities that enable transparent prioritization, planning, governance, and delivery.

Requirements

Highly strategic and experienced Product Director
Experience in leading operating practices, governance, capabilities, and platforms for product execution and delivery enablement.
Experience in strengthening strategy-to-execution alignment.
Experience in elevating product management capabilities.
Experience in reducing friction in product delivery.
Experience in ensuring product teams align to strategic outcomes.
Experience in leading Product Governance and Change Management.
Experience in leading Product Delivery Excellence.
Experience in leading Strategic Alignment and Communication.
Experience in owning the evolution and adoption of Enterprise Jira Cloud and related portfolio management capabilities.

Responsibilities

Lead the operating practices, governance, capabilities, and platforms that enable disciplined product execution and strengthen product and delivery enablement across Colleague Services.
Strengthen strategy-to-execution alignment, elevate product management capabilities, reduce friction, and ensure product teams remain aligned to CEG and CS strategic outcomes.
Lead three core areas: Product Governance and Change Management, Product Delivery Excellence, and Strategic Alignment and Communication.
Own the evolution and adoption of Enterprise Jira Cloud and related portfolio management capabilities that enable transparent prioritization, planning, governance, and delivery.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities