Product Engineering Manager

Quadient • Kennesaw, GA

7h • $110,800 - $166,200 • Hybrid

About The Position

The Product Engineering Manager is a strategic leadership role responsible for driving the performance, quality, integration, and lifecycle management of Quadient’s Mail hardware and software solutions across North America. This role leads a cross-functional team of product engineers, integration experts, technical trainers, and professional services personnel to ensure our products are reliable, serviceable, scalable, and profitable. The position serves as a critical bridge between R&D, Service, Sales, Marketing, and external partners, ensuring that product design, deployment, and support are aligned with customer needs and business objectives.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field
• 8–12+ years of experience in product engineering (hardware and/or software)
• 5+ years of leadership experience managing technical teams preferred
• Strong technical expertise across: Mechanical, electrical, and/or software systems
• Strong technical expertise across: APIs, cloud platforms, and system integrations
• Experience in mailing, document handling, software, or similar technical industries preferred
• Proven ability to drive cross-functional initiatives
• Proven ability to influence without authority
• Proven ability to lead complex problem-solving and root cause analysis
• Strong business acumen with focus on profitability and operational efficiency
• Willingness to travel (~10%)

Responsibilities

• Define and execute the Product Engineering strategy aligned with Service and corporate objectives
• Drive continuous improvement in product reliability, quality, and customer experience
• Translate strategy into measurable outcomes (uptime, cost to serve, CSAT, service profitability)
• Manage OpEx/CapEx budgets and resource planning
• Lead initiatives to improve product design, serviceability, and cost efficiency
• Ensure service profitability targets are embedded in product design and field performance
• Partner with R&D and suppliers to enhance product specifications and performance
• Guide engineering efforts on modifications, enhancements, and field fixes
• Ensure all solutions are optimized for Remote First service strategy
• Own end-to-end product lifecycle from concept → launch → field performance → end-of-life
• Establish and manage product validation, testing, and compliance processes
• Lead product qualification for North American market readiness
• Oversee data collection, analytics, and reliability reporting (“cradle to grave”)
• Drive root cause analysis and resolution of complex hardware and software issues
• Implement early-warning systems to proactively identify product performance trends
• Partner with R&D, Sales, Marketing, Service, and external stakeholders to align solutions with market needs.
• Act as technical advisor to senior leadership.
• Form strategic relationships with compliance and regulatory agencies, external vendors, dealers, and customers.
• Lead design, development, and deployment of custom integrations between Quadient systems and customer platforms.
• Drive adoption of APIs, cloud architectures, and modern development practices
• Support Professional Services and integration revenue streams
• Review Statements of Work (SOWs) and ensure profitability
• Facilitate personal development of team members with effective goal setting, upskilling, coaching, and mentoring
• Identify skills, resources, and tools needed to adequately achieve departmental goals

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager