Product Engineer

Employee Magnets•Fort Worth, TX

16d

About The Position

The Product Engineer provides technical support to production in resolving daily challenges and initiates analysis when product failures occur. The role investigates and researches root causes, documents and communicates findings internally, and provides solutions. The engineer may contact the client company regarding quality escalations and is responsible for first-level failure analysis on customer products. The position works inside a customer lab and coordinates with local and overseas teams, including by email and conference calls. The role also supports repair-line setup, prepares parts and components for second-level failure analysis by the Factory team, and contributes to a positive, healthy, and safe work environment. It maintains relationships with internal and external customers, suppliers, and business partners, and supports efficient inventory management and merchandise allocation through the warehouse. Other duties may be assigned.

Requirements

Associate degree in product design, mechanical, electronic, or computer engineering, with some experience; alternatively, 3+ years of equivalent experience as a failure-analysis engineer for computing devices.
Hands-on experience assembling and disassembling computing-device hardware.
Knowledge of systems and tools including Windows, Android, CMD, and Linux tools, and procedures used in production repair and failure analysis.
Excellent written and oral communication skills.
Strong knowledge of Microsoft Office applications, including Excel and Word.
Moderate knowledge of UEFI, WINPE, CMD, batch files, SDK, ADK, and configuration files such as INI files.
Ability to communicate concepts and solutions effectively to people at various organizational levels.
Ability to serve as an effective liaison between the company and the client.
Ability to work cross-functionally with minimal supervision.
Strong analytical and statistical skills.
Ability to work overtime for special projects or business support.
Ability to tolerate moderate to high noise levels in a warehouse environment.
Ability to walk for extended periods and to reach above shoulder height, bend or stoop below the waist, and perform repetitive wrist, hand, or finger movements.
Ability to lift 25 pounds.

Responsibilities

Provide technical support to production to address daily challenges.
Initiate product-failure analysis using established procedures and instructions.
Investigate and research root causes; document, record, and communicate findings internally and provide solutions.
Contact the client company regarding quality escalations when needed.
Perform first-level failure analysis on customer products.
Use relevant systems, tools, and production procedures for repair and failure analysis.
Help set up the repair line, including tools and ESD grounding.
Identify appropriate analytical approaches to address problems.
Communicate with local and overseas teams through email and conference calls.
Prepare parts and components for second-level failure analysis by the Factory team.
Work inside the customer lab.
Maintain a positive work environment and support the company's culture.
Foster a healthy and safe work environment focused on associates' well-being.
Maintain and strengthen internal and external customer and supplier relationships.
Communicate and work effectively with business partners.
Support inventory management and merchandise allocation to move product through the warehouse efficiently and productively.
Perform other duties as assigned.