Product Engineer

Quadient•Kennesaw, GA

2d•$66,500 - $80,500•Hybrid

About The Position

This position is responsible for organizational product engineering activities and advanced technical solution support throughout the full life cycle of Quadient products. The Product Engineer applies independent thought, creativity, technical knowledge, training, and experience to solve complex problems and develop new solutions. The role works across product development, testing, launch, technical support, and training, collaborating with internal teams, customers, factories, and external partners. Experience with Quadient solutions is preferred. The position leads go-to-market projects, supports product reviews and process improvements, develops and executes testing and validation, and ensures product-release readiness through technical documentation, training materials, and customer engagement. It also provides Tier-3 technical support for new, current, and legacy products, including troubleshooting escalated issues and difficult network connectivity problems. The role contributes to customer and technical training content and supports other technical support, training, and field service teams. The position uses a hybrid work model blending office and remote work, with flexibility based on role requirements. Travel is required 35% of the time.

Requirements

Associate degree in Engineering Technology, Electrical, Mechanical, Industrial Technology, or a related field, or an equivalent combination of education, training, and relevant work experience.
At least 3 years of technical or engineering experience with B2B office equipment and PC applications.
Ability to work independently with little guidance.
Project management skills.
Knowledge of Microsoft Windows and Office 365.
Technical writing skills.
Ability to travel 35% of the time.

Nice To Haves

Experience with Quadient solutions.
Network+ and/or SQL certification.
Knowledge of Salesforce.

Responsibilities

Lead go-to-market projects for new applications and solutions, representing Product Engineering and Service throughout development, testing, and launch.
Partner with Product Management, Marketing, Sales, R&D, Field Service, customers, and external partners to develop, evaluate, and improve products, specifications, and performance standards.
Drive product reviews, process improvements, and new initiatives, coordinating cross-functional resources to improve quality, reliability, customer satisfaction, and operational efficiency.
Collaborate with factories and R&D teams to resolve mechanical and software issues, support solution configurations, and facilitate product development, training, and continuous improvement.
Develop and execute test plans, beta testing, and validation processes to ensure compliance with regulations, functional requirements, design standards, and customer expectations.
Approve product releases; create technical service documentation and training materials; and engage with customers to support successful solution deployment and satisfaction.
Provide Tier-3 advanced technical support for new, current, and legacy products and solutions, including investigating escalated customer or Field Service issues, replicating issues, identifying bugs, and developing solutions without scripts or support documentation.
Work with customer IT departments to troubleshoot difficult network connectivity issues.
Support and attend trade shows, helping organize, set up, and support products.
Create, update, and distribute operations, parts, and service documentation.
Develop and create customer and technical training videos and other digital content.
Assist in developing and reviewing technical training course content and conduct classes as required.
Provide supplemental training and information to Tier-2 Technical Support, Technical Training, and Field Service teams on new products, special tools, new technologies, and best practices.