Modern Desktop Product Engineer
About The Position
We have a new opportunity for a Product Engineer to join our End User Services team. This predominantly operational-focused 3rd line support role will help colleagues get the most from modern desktop technology by balancing user needs with business goals - resolving complex technical issues and aiding with the continuous improvement of digital workplace services that enable teams to work effectively every day. Through hands-on technical expertise and collaboration, the role contributes to high-performing, future-ready IT services. We can base this role out of either our Paddington or Southampton offices, with an expectation of 12 days a month in the office and travel between sites as required.
Requirements
- Experience working in a third-line technical support role (or similar) within a live service environment.
- Strong technical knowledge of modern desktop services, particularly Windows 11, Microsoft Intune and Autopilot.
- Practical experience scripting and administering systems using PowerShell.
- Working knowledge of Azure Active Directory, including Conditional Access and Enterprise Applications.
- Proven ability to analyse information, resolve complex technical problems and communicate clearly with a wide range of stakeholders.
Nice To Haves
- We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.
Responsibilities
- Deliver and support modern desktop products and services, resolving complex incidents and contributing to improvements across incident, request, problem and change activity.
- Maintain stable, secure and evergreen services that align with agreed objectives, service levels and security standards.
- Deploy, configure and manage client devices and policies using Microsoft Intune, including support for both corporate and personal devices.
- Provide technical guidance on the adoption of Microsoft Cloud services, helping users maximise value and adoption.
- Use PowerShell to administer systems and support automation, configuration and operational efficiency.
- Work collaboratively with internal partners, vendors and third-party providers to shape, deliver and improve services.
- Share knowledge and progress across the organisation, promoting team achievements, roadmaps and new capabilities using collaboration platforms.
Benefits
- A competitive benefits package
- Plenty of opportunities to stretch and grow your career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
