Product Education Specialist

Part3

3d•Remote

About The Position

Part3 is a ConstructionTech platform that gives architects and engineers the tools they need to manage construction with confidence. Our mission is simple: redefine how designers build the world around us by automating Construction Administration. Architects and engineers design the buildings and communities we rely on every day, but the administrative side of construction has become increasingly complex and time consuming. Part3 helps design teams work smarter, collaborate better, reduce risk, and spend more time doing the work they love. About you Great people don't all follow the same career path. Maybe you've spent the last few years as a Contract Administrator and know Construction Administration inside and out. You've coordinated consultants, worked with contractors, answered RFIs, reviewed submittals, and now you're excited about helping other firms work smarter. Or maybe you're an incredible Customer Success or Onboarding professional. You love technology, you're naturally curious, and you've built a career helping customers adopt software that makes a real difference. Either way, if you love solving problems, building relationships, and helping people succeed, you'll probably fit right in. You are someone who genuinely enjoys working with people. Building trust comes naturally, and you can communicate just as comfortably with a brand new user as you can with a company executive. You are highly organized and love bringing order to chaos. Juggling multiple customers, projects, and priorities doesn't overwhelm you. It energizes you. You care about doing great work and helping build a company you'll be proud of years from now. You don't wait for permission to improve something. If you see an opportunity to make a customer experience better, simplify a process, or solve a problem, you jump in. You're comfortable presenting to groups of five or fifty. Whether you're leading onboarding, delivering training, or running a customer workshop, people enjoy learning from you. You can comfortably switch between big-picture thinking and the tiny details. One minute you're talking strategy with a customer, the next you're troubleshooting an issue or testing a new feature. You love teaching. Watching someone have that "I get it now" moment is genuinely rewarding. You're comfortable working remotely, collaborating across time zones, and managing your own schedule. Flexibility is important to you, but so is accountability. You're excited about technology, curious about AI, and always looking for better ways to help customers succeed. Most importantly, you care. You want customers to have an incredible experience every single time they interact with Part3. Bonus points if you've used Part3 before. We'd love that.

Requirements

Genuinely enjoys working with people.
Builds trust naturally.
Communicates comfortably with new users and executives.
Highly organized.
Enjoys bringing order to chaos.
Can juggle multiple customers, projects, and priorities.
Cares about doing great work and building a company.
Proactive in improving customer experience, simplifying processes, or solving problems.
Comfortable presenting to groups.
Enjoys leading onboarding, delivering training, or running customer workshops.
Can switch between big-picture thinking and details.
Enjoys teaching and seeing "I get it now" moments.
Comfortable working remotely.
Collaborates across time zones.
Manages own schedule.
Values flexibility and accountability.
Excited about technology and curious about AI.
Seeks better ways to help customers succeed.
Cares about customer experience.
Experience as a Contract Administrator is a plus.
Experience as a Customer Success or Onboarding professional is a plus.
Familiarity with Construction Administration workflows is a plus.
Experience using Part3 is a plus.

Nice To Haves

Used Part3 before.

Responsibilities

Become the person customers trust when they need guidance on Part3.
Learn our platform inside and out and stay current with every release, feature, and integration.
Become an expert in Construction Administration workflows so you can confidently advise architects and engineers on how to get the most out of Part3.
Lead onboarding from kickoff to launch, building strong relationships that continue long after implementation is complete.
Deliver engaging training sessions that leave customers excited to use the platform, not overwhelmed by it.
Coach customers through onboarding with practical next steps, homework, and guidance that keeps momentum moving forward.
Manage multiple projects simultaneously while making every customer feel like they're your only customer.
Partner with Sales, Product, Engineering, and Operations to remove roadblocks before customers even notice them.
Spot patterns, identify friction, and constantly suggest ways to improve our product and onboarding experience.
Monitor customer adoption and help firms unlock everything Part3 has to offer, creating opportunities for long-term success and expansion.
Improve product quality by identifying bugs, documenting reproducible issues, testing new functionality, and providing thoughtful feedback to our Product team.
Deliver exceptional support through our ticketing system, communicating clearly, solving problems quickly, and making customers feel genuinely cared for.
Never settle for "that's how we've always done it." We're constantly improving, and we want someone who's excited to build better systems alongside us.
Roll up your sleeves and jump in wherever you're needed. That's startup life, and honestly, it's one of the best parts.