Product Education Specialist

GTA•Tamuning, GU

4d•Onsite

About The Position

The Product Education Specialist is responsible for creating learning tools and conducting training on the organization’s products, promotions, and services. They will be responsible for creating training videos and increasing the product knowledge confidence of our Sales team through fun and engaging training. You will serve as a Subject Matter Expert, working with partners across the GTA team. Other job functions include: Content Creation: Develop engaging and informative training materials, including presentations, manuals, videos, and online modules. Ensure content is accurate, up-to-date, and aligned with product specifications and updates. Training Program Development: Design and implement comprehensive training programs for both internal staff and external partners. Tailor training sessions to address the needs of various audiences, including sales teams, customer support, and end-users. Product Knowledge Management: Stay current on product updates, features, and industry trends to effectively communicate key information during training sessions. Collaborate with product management teams to gather insights and knowledge for incorporation into training materials. Delivery and Facilitation: Conduct training sessions through various mediums, such as live workshops, webinars, and e-learning platforms. Provide guidance and support during and after hands-on training sessions to ensure participants grasp product concepts and functionalities. Feedback and Improvement: Gather feedback from training sessions and continuously assess the effectiveness of educational programs. Collaborate with stakeholders to make improvements and updates to training materials based on feedback and evolving product features. Cross-Functional Collaboration: Work closely with marketing teams to align educational content with promotional efforts. Collaborate with customer support teams to address common user challenges and incorporate solutions into training materials. Documentation: Create and maintain documentation related to training materials, ensuring accessibility for future reference. Perform other duties and special projects as assigned.

Requirements

High School Diploma or GED required.
Proven experience in content creation and training, preferably in a product education role.
Strong communication and presentation skills.
Familiarity with instructional design principles.
Ability to adapt to changing product features and updates.
Excellent organizational and project management skills.
Comfortable working in a collaborative, cross-functional environment.
Must possess a valid Guam Driver's License and be willing to travel to various locations for trainings and meetings as business needs arise.
Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
Product/Service knowledge : Remains up to date on the latest services and products we provide and has a clear understanding of how each work.
Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.
Customer centric : Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings.
Stays current with knowledge of products clients require and can foresee their future technology needs.
Accountability: Punctual and dependable to meet the needs of our customers.
Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
Critical Thinking and Problem Solving : Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.
Organizational support : Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
Technical skills : Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
Growth and Learning : Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.

Nice To Haves

Bachelor’s degree in a relevant field preferred (e.g., Education, Instructional Design, Marketing).

Responsibilities

Develop engaging and informative training materials, including presentations, manuals, videos, and online modules.
Ensure content is accurate, up-to-date, and aligned with product specifications and updates.
Design and implement comprehensive training programs for both internal staff and external partners.
Tailor training sessions to address the needs of various audiences, including sales teams, customer support, and end-users.
Stay current on product updates, features, and industry trends to effectively communicate key information during training sessions.
Collaborate with product management teams to gather insights and knowledge for incorporation into training materials.
Conduct training sessions through various mediums, such as live workshops, webinars, and e-learning platforms.
Provide guidance and support during and after hands-on training sessions to ensure participants grasp product concepts and functionalities.
Gather feedback from training sessions and continuously assess the effectiveness of educational programs.
Collaborate with stakeholders to make improvements and updates to training materials based on feedback and evolving product features.
Work closely with marketing teams to align educational content with promotional efforts.
Collaborate with customer support teams to address common user challenges and incorporate solutions into training materials.
Create and maintain documentation related to training materials, ensuring accessibility for future reference.
Perform other duties and special projects as assigned.