Product Education Manager – Precision Medicine (Hybrid role - 3 days in office)

Caris Life Sciences•Tempe, AZ

1d•Hybrid

About The Position

The Product Education Manager – Precision Medicine develops, implements, and maintains product education programs that enable Caris Life Sciences’ Commercial organization to represent its Precision Medicine portfolio, including MI Clarity® and Caris DETECT®. Reporting to the Director, Product Launch & Continuous Education, this role partners with Sales Leadership, Marketing, Product Management, Medical Affairs, Commercial Operations, and subject matter experts to provide education throughout the commercial employee lifecycle. The role translates evolving scientific evidence, clinical data, competitive intelligence, and commercial messaging into engaging learning experiences for new hire onboarding, product launches, and continuous education. As Commercial Education lead for assigned Precision Medicine products, the manager ensures training content remains accurate, current, and aligned with commercial strategy and field needs. The position also supports commercial education events and maintains a strong working knowledge of Caris products, commercial processes, and customer workflows.

Requirements

Bachelor’s degree required.
At least 2 years of experience in commercial training, product education, learning and development, marketing, or related commercial roles within life sciences, diagnostics, biotechnology, or healthcare.
At least 3 years of oncology experience required.
Demonstrated ability to translate complex scientific and clinical information into practical, engaging learning solutions.
Strong project management, collaboration, communication, facilitation, and presentation skills.
Proficiency with Microsoft Office Suite and Learning Management Systems (LMS).
Ability to sit and/or stand for extended periods.
Ability to occasionally lift routine office supplies and operate standard office equipment.
Periodic business travel is required, including attendance at National Sales Meetings, regional meetings, product launch events, and other business-related activities.
Occasional evening, weekend, and holiday work may be required.
Must successfully complete the pre-employment process, including criminal background check, drug screening, credit check where applicable, and reference verification.

Nice To Haves

Experience in molecular diagnostics or precision medicine.
Experience in healthcare sales, product marketing, medical education, or customer-facing commercial roles.

Responsibilities

Develop, implement, maintain, and continuously improve product training curricula for the Precision Medicine portfolio, including MI Clarity® and Caris DETECT®.
Create engaging, learner-centered training materials from complex scientific, clinical, technical, and commercial information using instructor-led, virtual, eLearning, microlearning, video, and self-directed formats.
Design learning pathways, certifications, assessments, job aids, playbooks, competitive intelligence resources, field communications, and reinforcement activities.
Partner with Marketing, Medical Affairs, Product Management, Sales Leadership, Commercial Operations, and subject matter experts to ensure training reflects current product strategy, clinical evidence, commercial messaging, competitive intelligence, and product enhancements.
Monitor product updates, labeling changes, new clinical data, the competitive landscape, and commercial messaging to keep training materials current and accurate.
Serve as the primary Commercial Education partner for assigned Precision Medicine product teams and collaborate with the Director, Product Launch & Continuous Education and the Director, New Hire Training to prioritize initiatives and maintain onboarding curriculum.
Facilitate product training during new hire onboarding, product launches, National Sales Meetings, regional meetings, and other commercial education events as needed.
Evaluate learning effectiveness using assessments, learner feedback, field observations, and performance metrics, and implement improvements using adult learning principles, instructional design best practices, and learning technologies.
Maintain governance, version control, quality, consistency, and compliance of assigned product training materials.
Support National Sales Meetings, regional meetings, product launch readiness, and other Commercial Education initiatives.
Maintain a strong working knowledge of Caris products, commercial processes, and customer workflows.
Complete required job-specific, safety, compliance, and quality training.
Perform other duties as assigned and comply with company policies, quality standards, and regulatory requirements.