Product Documentation and Operations Intern

Accumulus Technologies • San Francisco, CA

5d

About The Position

We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support. The duration of this internship is 10 - 12 weeks.

Requirements

• Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field
• Strong written communication skills
• Strong attention to detail and organization
• Ability to summarize information clearly and accurately
• Comfort working with structured documents, spreadsheets, presentations, or collaboration tools

Nice To Haves

• Responsible use of AI tools in a business environment
• Cross-functional collaboration with Product, Training, Documentation, and related teams

Responsibilities

• Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include: Internal Release Briefs, Product All Hands presentation materials, Release Notes, Traceability Appendices, Permissions Matrices, Notifications Matrices, and other release-related documentation as assigned.
• Support updates to product enablement and training materials as new features are released. This may include assisting with: User guide updates, Quick reference guides, Training materials, Internal enablement content, Documentation cleanup or formatting, and Drafting proposed updates based on approved feature information.
• Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include: Gathering information from approved internal or external sources, Summarizing findings, Preparing short research briefs, Organizing themes, trends, or stakeholder inputs, and Identifying open questions for Product team review.
• Assist with maintaining and organizing the Product Enhancements Backlog. This may include: Reviewing backlog items for completeness, Organizing or tagging enhancement requests, Identifying duplicates or related items for review, Preparing monthly summaries of common themes, and Using approved AI tools, where permitted, to help draft summaries or identify patterns.

Benefits

• Paid internship

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed