Pipeline - Product Director, Resy

American Express•Chicago, IL

About The Position

We are seeking a talented and passionate Product Director to lead our Hospitality Product team and lead the Resy OS suite of products that serve our restaurant partners. The product suite, comprised of a native iOS app and web dashboard, includes a wide range of features and functionality that keep us competitive with other table management software providers and support our partners in running their day-to-day operations. With Resy OS, restaurant operators can set up user permissions and service settings, manage reservations and tables, track guests, and view real-time data to help them deliver the best hospitality to diners. Please note that this is a pipeline requisition to gather talent for future opportunities as a Product Director at Resy and Amex.

Requirements

7+ years in a Product role
Analytical and methodical thinker with the ability to leverage qualitative and quantitative data to inform the roadmap, converting it into concrete product requirements
Passionate about technology, product, user insights and data
Strong time management and organizational skills and attention to detail
Grasp of technical concepts and comfort working closely with engineers and product managers
Grasp of user experience and user research concepts and comfort working closely with designers and UX researchers
Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions
Team player with strong communication skills who evangelizes product knowledge and thinking across the team and broader business
A self-starter who thrives in a fast-paced environment
Able to navigate ambiguity and manage high degrees of change
Creative problem solver who appreciates thinking in the “white space” and designing complex, new-to-market solutions
Takes an ethical approach to product strategy and understands how to assess and navigate risk
Proven track record of mentoring Product Managers and desire to nurture and upskill talent

Nice To Haves

Shares our love of restaurants and dining out, and wants to play a role in helping the dining industry continue to thrive also a plus

Responsibilities

Developing and refining the Hospitality B2B strategic approach and prioritization framework alongside the Product, Engineering and Business teams
Being the source of truth for our Hospitality Product audience, prioritization process and product experience
Establishing and maintaining standards for product quality, and ensuring that issues are escalated and resolved in a timely manner
Managing all Product Management team members on the Hospitality Product team
Partnering with members of the Product Leadership team to define success metrics and goals tied to your team’s performance and growth
Monitoring and escalating capacity issues and blockers that could prevent the team from achieving their objectives or meeting timelines
Supporting the integration strategy with American Express’ recent acquisitions of Tock and Rooam
Serving as a key counterpart to Operational Excellence stakeholders to ensure all product enhancements are meeting compliance and privacy standards
Creating connective tissue and highlighting gaps between different strategies and projects across the team
Refining the process and working model for the Hospitality Product Management team to support end-to-end delivery across the software development lifecycle