Product Director - Revenue Cycle

Veradigm•Raleigh, NC

21h

About The Position

Veradigm is seeking a Product Director for Revenue Cycle Management (RCM) to own the end-to-end RCM product strategy. This role involves defining roadmaps, assessing the current portfolio, identifying productization opportunities, and translating market trends into a coherent product vision. The Product Director will lead discovery programs, understand customer segments, and synthesize competitive intelligence. They will define product requirements, prioritize backlogs, and drive a high-quality product experience in collaboration with Engineering and Design. Additionally, this role serves as a product evangelist, supporting go-to-market strategies, field readiness, and key deals. The Product Director will also lead, mentor, and develop a team of product managers, fostering a customer-centric culture and ensuring compliance with regulatory standards. This is a key leadership position focused on transforming healthcare through data-driven solutions.

Requirements

Experience in product strategy, vision, and productization within the Revenue Cycle Management (RCM) domain.
Proven ability to define and manage product roadmaps.
Experience assessing product portfolios and identifying opportunities for productization.
Demonstrated understanding of market trends and regulatory changes impacting RCM (e.g., CMS, payer policy, prior authorization).
Experience leading structured product discovery programs.
Knowledge of SVPG principles (value, usability, feasibility, viability).
Deep understanding of RCM customer segments (independent practices, health systems, billing services).
Ability to synthesize competitive intelligence and market data.
Experience defining product requirements and managing prioritized backlogs.
Proven ability to partner effectively with Engineering and Design teams.
Experience with feature prioritization and trade-off decisions.
Focus on usability, reliability, performance, security, and scalability in product development.
Experience in product evangelism and developing compelling product narratives.
Collaboration with Marketing on positioning, messaging, and content.
Experience in ensuring field readiness for product releases.
Ability to support key deals, strategic accounts, and RFP responses.
Experience leading, mentoring, and developing product management teams.
Fostering a customer-centric, data-informed, and outcome-oriented product culture.
Experience recruiting product management talent and building inclusive teams.
Strong communication skills for stakeholder updates.
Knowledge of applicable regulatory and compliance standards (HIPAA, CMS billing regulations, payer requirements).
Ability to monitor the regulatory environment and incorporate changes into product planning.
Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

Nice To Haves

Experience with artificial intelligence (AI) in healthcare solutions.
Familiarity with Veradigm's network of solutions, external partners, and technologies.

Responsibilities

Own the end-to-end RCM product strategy, defining short-term and mid-to-long-term roadmaps aligned with Veradigm's corporate direction and market evolution.
Assess the current RCM services portfolio and identify opportunities for productization, defining what should be a product, what should remain a service, and what should be retired.
Translate market trends, regulatory changes, and customer needs into a differentiated product vision.
Partner with leadership to align RCM strategy with overall company goals, communicating trade-offs and opportunities.
Identify white space and adjacency opportunities within the revenue cycle domain and build business cases for investment, partnerships, or M&A.
Lead structured discovery programs, including customer interviews, site visits, advisory councils, and quantitative research.
Apply SVPG principles to assess value, usability, feasibility, and viability before committing engineering resources.
Develop and maintain a deep understanding of RCM customer segments and their distinct workflows, pain points, and success metrics.
Synthesize competitive intelligence and market data into actionable insights.
Define and communicate clear, outcome-driven product requirements and prioritized backlogs for engineering and design teams.
Partner closely with Engineering and Design as a product trio, empowering the team to solve problems.
Define clear requirements and build cross-team relationships to influence roadmaps for capabilities owned by other teams.
Own feature prioritization and trade-off decisions, balancing innovation, technical health, compliance, and customer issues.
Drive a high-quality product experience, focusing on usability, reliability, performance, security, and scalability.
Serve as the chief product evangelist for RCM, translating capabilities into compelling narratives.
Collaborate with Marketing to develop positioning, messaging, and content.
Own field readiness for new releases, ensuring Sales, Customer Success, and Support are equipped.
Support key deals, strategic accounts, and RFP responses with expert product input.
Lead, mentor, and grow a team of product managers, establishing goals, expectations, and development pathways.
Foster a customer-centric, data-informed, and outcome-oriented product culture.
Ensure PMs spend time on discovery, customer interaction, and evidence-based decision-making.
Model intellectual honesty, customer obsession, and a bias toward learning.
Recruit top product management talent and build an inclusive team.
Regularly communicate product progress, wins, and challenges to stakeholders.
Ensure all RCM products meet applicable regulatory and compliance standards (HIPAA, CMS, payer requirements).
Proactively monitor the regulatory environment and incorporate upcoming changes into product planning.