Product Director, Professional Services

Unit4

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About The Position

The Product Director for Professional Services owns Unit4’s vertical product vision, strategy, and roadmap for professional services organizations, with the goal of making Unit4 the ERP of choice for mid-market PSOs. The role has dedicated engineering capacity to develop industry-specific capabilities and works closely with horizontal product teams across Financials, HR, Projects, and Procurement to deliver an end-to-end platform. The position owns the backlog, outcomes, roadmap, and commercial case for the vertical.

The successful candidate will bring experience building enterprise software used by professional services organizations and a strong understanding of how PSO business models are changing, including the effects of AI automation and the move toward outcome- and subscription-based pricing. The role translates market and customer insight into product investments, solution blueprints, reference configurations, templates, and measurable product outcomes. It also supports launch readiness, pricing, packaging, field enablement, customer co-innovation, and partner-led value extension.

The role operates across product, engineering, UX, operations, marketing, sales, customer success, partners, strategic customers, and industry experts. It monitors competitors and market, regulatory, and compliance developments to guide product differentiation and platform investment.

Requirements

• Proven product management experience building enterprise software—ERP, PSA, or enterprise SaaS—for professional services organizations; experience shipping products used by PSOs is required.
• Deep operational knowledge of professional services organizations, including pipeline-to-resource-to-revenue, utilization and leverage economics, engagement profitability, billing models, and partner/shareholder economics.
• Strong command of PSO processes, including project accounting and billing, project planning and execution, time and expense management, and resource planning across the jobs-to-be-done of a mid-market firm.
• A clear point of view on how AI is changing professional services business models, including automation of billable work and the rise of outcome- and subscription-based pricing, and the implications for ERP products.
• Commercial orientation and understanding of how product decisions affect ARR, win rate, and customer retention.
• Strong communication and stakeholder engagement skills at both C-suite and practitioner levels.
• Experience in product management for enterprise SaaS platforms.
• Deep understanding of professional services business models, including project-based delivery, utilization, billing, scheduling, and compliance.
• Ability to influence without authority and work cross-functionally in a matrixed environment.
• Proven ability to translate complex industry needs into scalable product solutions.
• Excellent communication, analytical, and stakeholder engagement skills.

Nice To Haves

• Experience with ERP or PSA platforms.
• Familiarity with mid-market services firms and their operational challenges.
• Familiarity with AI-driven or data-rich product environments.

Responsibilities

• Own the Professional Services product vision, strategy, and multi-horizon roadmap, aligned with Unit4’s platform strategy and commercial growth targets.
• Define adoption, usage, and customer-impact goals for product capabilities and measure outcomes after launch.
• Serve as the internal authority on the Professional Services vertical, supporting product, marketing, analyst relations, and pre-sales teams with industry insight.
• Lead a prioritized product backlog with dedicated engineering capacity, including outcomes, success metrics, release plans, and quality criteria.
• Turn PSO market knowledge into investment-backed product requirements, opportunity sizing, problem statements, and build-versus-partner decisions.
• Define industry-specific solution blueprints, reference configurations, and pre-built templates to accelerate customer time-to-value.
• Represent PSO requirements in planning with horizontal product teams and advocate for their inclusion in platform investment.
• Partner with the Industry Growth Director on launch readiness, pricing, packaging, and field enablement for new capabilities.
• Engage strategic customers and the PS Industry Board to validate roadmap direction, co-innovate, and generate evidence of outcomes.
• Monitor competitors, including NetSuite, Workday, Deltek, and Kantata, and assess implications for Unit4’s positioning.
• Work with partners to extend the value proposition for PSO customers.
• Define and maintain a comprehensive professional services industry roadmap aligned with customer needs, market trends, and regulatory requirements.
• Translate industry workflows and pain points into actionable requirements across ERP modules; gather, document, and validate requirements through customer interviews, market research, and regulatory analysis.
• Champion AI and automation differentiators, including predictive analytics, intelligent workflows, and decision augmentation for professional services use cases.
• Collaborate with Product Marketing, Sales, and Customer Success on product-strategy advocacy, go-to-market plans, enablement, and customer engagement.
• Engage customers, partners, and industry experts to gather insight and validate product direction; monitor competitive offerings, market shifts, and compliance trends.
• Contribute to discovery, validation, and launch activities with UX, engineering, and operations teams, ensuring industry-specific requirements are prioritized and delivered in alignment with platform capabilities.

Benefits

• Flexible Leave Paid Time Off policy.
• Remote working opportunities.
• Global Wellbeing Days.
• Other benefits (not specified).
• Growth opportunities, with tools and guidance to support employees’ work and development.
• A culture built on trust and accountability, offering freedom and autonomy.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed