Director, Professional Services - Cybersecurity

Logicalis•Location, WV

1d•$160,000 - $175,000

About The Position

The Cybersecurity Professional Services Leader is responsible for the people, delivery execution, operational performance, and continued development of Logicalis US cybersecurity professional services. The leader ensures engagements are appropriately staffed and consistently delivered in alignment with customer outcomes, contractual commitments, quality expectations, schedules, and financial objectives. The role builds and scales cybersecurity professional services capabilities through workforce development, standardized delivery, operational excellence, and repeatable service models. The role leads cybersecurity professional services resources delivering advisory, assessment, architecture, implementation, migration, remediation, and incident-readiness engagements across the cybersecurity portfolio. It collaborates with the Cybersecurity Practice, Portfolio Management, Sales, Solution Architects, Project Management, Managed Services, Operations, and strategic delivery partners to translate offerings into scalable, high-quality customer delivery. The position directly leads assigned cybersecurity professional services employees and may oversee partner or subcontractor resources. Supervisory responsibilities may include workforce planning, hiring, onboarding, work assignment, coaching, development planning, performance management, recognition, and addressing employee or delivery concerns in accordance with company policies and applicable law. The employee is expected to act consistently with Logicalis's values, comply with applicable laws and company policies, and meet customer service expectations.

Requirements

Bachelor's degree in cybersecurity, information technology, business, or a related field, or an equivalent combination of education and relevant experience.
8 or more years of experience in cybersecurity, technology consulting, professional services, systems integration, or related delivery roles.
3 or more years of experience leading technical consulting or professional services resources.
Broad working knowledge across cybersecurity domains, including governance, risk and compliance; security assessments; data protection; identity and access management; zero trust; vulnerability and exposure management; SIEM, XDR, EDR, and firewalls; incident readiness and response; and security architecture.
Ability to understand cybersecurity risk, translate technical issues into business impact, and communicate clearly with technical, operational, and executive stakeholders.
Familiarity with common cybersecurity frameworks and standards such as NIST Cybersecurity Framework, CIS Controls, ISO 27001, and other customer-relevant regulatory or industry requirements.
Ability to evaluate technical delivery risk and recognize when deeper subject-matter expertise is required.
Relevant professional certification such as CISSP, CISM, CRISC, CCSP, PMP, or comparable technical or delivery credentials.
Experience building, scaling, or transforming a cybersecurity consulting, professional services, or technical delivery organization.
Demonstrated experience overseeing multiple concurrent customer engagements with accountability for staffing, quality, schedule, scope, risk, and financial performance.
Experience developing technical talent and managing geographically distributed teams.
Experience working across sales, presales, project management, delivery, operations, portfolio, and managed services functions.
Working knowledge of Statements of Work, change control, project financials, utilization, capacity planning, and services margin.
Experience in a systems integrator, consulting firm, managed services provider, or cybersecurity services organization.
Experience working with strategic cybersecurity technology partners and partner-enabled delivery models.
Experience integrating professional services with managed security services or ongoing operational support.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable; the role's described physical demands include frequently standing, moving about, climbing steps or balancing, and stooping, kneeling, crouching, or crawling, and occasionally lifting or moving up to 10 pounds.

Nice To Haves

Experience building, scaling, or transforming a cybersecurity consulting, professional services, or technical delivery organization.
Experience developing technical talent and managing geographically distributed teams.
Experience working with strategic cybersecurity technology partners and partner-enabled delivery models.
Experience integrating professional services with managed security services or ongoing operational support.
Experience in a systems integrator, consulting firm, managed services provider, or cybersecurity services organization.

Responsibilities

Own delivery execution across the cybersecurity professional services portfolio, including Advisory and GRC, AI security and governance, data protection, exposure management, security operations, cyber resilience, and identity and zero trust services.
Ensure engagements follow approved Statements of Work, delivery methodologies, customer expectations, and internal quality standards.
Provide oversight for complex or high-risk engagements and serve as an escalation point for delivery, customer, resource, scope, schedule, or quality concerns.
Establish consistent delivery practices, standards, templates, quality checkpoints, and lessons-learned processes.
Ensure effective transition from sales and solution development into delivery, including scope validation, resource readiness, delivery assumptions, acceptance criteria, and customer kickoff preparation.
Partner with project management resources to monitor engagement health, milestones, risks, issues, dependencies, change control, and customer communications.
Ensure findings, recommendations, configurations, architectures, and other deliverables are clear, actionable, technically sound, and appropriate for customer environments.
Build and mature cybersecurity delivery capabilities through hiring, technical enablement, certification planning, mentoring, and succession planning.
Lead, coach, and develop cybersecurity consultants, engineers, architects, and other professional services resources.
Own workforce planning, balancing demand, skills, geography, utilization, customer needs, and employee development.
Assign resources to engagements based on technical capability, experience, availability, and engagement risk.
Define role expectations, technical skill requirements, certification priorities, and development roadmaps with Cybersecurity Practice leadership.
Own recruiting, interviewing, onboarding, performance management, succession planning, and retention of cybersecurity delivery talent.
Build a culture of accountability, knowledge sharing, continuous learning, customer focus, and cross-team collaboration.
Develop a sourcing model to determine when work should be delivered by internal resources, strategic partners, or subcontractors while protecting quality, customer experience, and margin.
Monitor and manage utilization, backlog coverage, capacity, project margin, revenue forecasting, time entry, delivery efficiency, and other professional services operating metrics.
Report resource demand, staffing gaps, engagement health, delivery risks, and financial performance accurately and in a timely manner.
Identify operational constraints and implement improvements to increase delivery quality, scalability, predictability, and profitability.
Govern subcontractor and partner delivery, including resource qualification, onboarding, statements of work, performance oversight, and quality assurance.
Partner with Operations and Finance on forecasting, resource planning, cost management, and corrective actions.
Partner with the Cybersecurity Practice Director and Portfolio Management to ensure new and updated offerings are executable before release.
Provide delivery input into service design, scope boundaries, level-of-effort assumptions, skills requirements, dependencies, pricing considerations, and delivery risk.
Convert customer engagement lessons into improvements to methods, templates, enablement, estimates, and solution definitions.
Maintain awareness of cybersecurity threats, technologies, frameworks, partner capabilities, and customer requirements affecting delivery readiness.
Translate new cybersecurity offerings into repeatable delivery motions by defining methodologies, resource requirements, quality standards, and implementation approaches.
Standardize repeatable delivery motions while allowing flexibility for complex customer environments.
Build trusted relationships with customer stakeholders and participate in executive-level engagement reviews when needed.
Partner with Sales and Solution Architects on strategic or complex opportunities to validate delivery approach, resource availability, assumptions, sequencing, and risk.
Support development and review of proposals, Statements of Work, change requests, and delivery plans.
Identify follow-on needs and transition qualified opportunities to Sales without compromising delivery objectivity or quality.
Coordinate with Managed Services to transition project delivery into ongoing operations, governance, or lifecycle services.
Collaborate across technology practices when cybersecurity outcomes depend on cloud, network, modern workplace, data center, data governance, or other capabilities.
Lead assigned employees and may oversee partner or subcontractor resources, including work assignment, coaching, development, performance management, and resolution of employee or delivery concerns.
Demonstrate behaviors consistent with Logicalis's mission and values, adhere to applicable laws and company policies, and meet customer service expectations.