Director, Professional Services Group

Martin & Company

2d•$120,000 - $150,000•Remote

About The Position

As the Director of our newly formed Professional Services Group (PSG), you will be the consulting lead for a portfolio of key client accounts. You will make sure every engagement is well scoped, meets Martin's quality standards, and delivers the outcomes we promised our clients. In this role, you help define what great looks like. You set the requirements and standards for each engagement before our Operations team staffs and executes the work. That frees you to focus on what matters most: understanding client needs, scoping work precisely, safeguarding quality, and growing long-term client relationships. This role is ideal for an experienced P&C insurance consultant who combines deep domain expertise with executive presence, enjoys leading senior client relationships, and wants to help shape a growing professional services practice. This is a remote position reporting to our Chief Professional Services Officer. Limited travel may be required for client meetings and company events.

Requirements

10+ years of experience in P&C insurance, including at least 5 years leading client-facing consulting engagements
Deep knowledge of the insurance product lifecycle, including product development, regulatory compliance, and state filings
Proven success scoping complex engagements and managing scope throughout delivery
Executive presence and the credibility to advise, and constructively push back with, senior client stakeholders
A track record of setting clear standards and leading through others
Excellent written and verbal communication skills
Attention to detail and quality
Experience with simultaneously managing multiple projects and stakeholders

Nice To Haves

Experience at a consulting firm, carrier, or MGA serving multiple insurance lines
Experience supporting technology-enabled services, platforms, or software implementations
Experience building consulting methodologies, playbooks, or quality programs
Experience and desire to be a People Manager is a plus, as this role will grow to have direct reports

Responsibilities

Lead discovery and scoping for new opportunities, defining client requirements, deliverables, and delivery assumptions.
Represent the Professional Services Group in reviews of complex or nonstandard engagements before commitments are made.
Own changes to engagement scope, partnering with Sales on pricing and with Operations on capacity and timing.
Serve as the primary consulting contact and a trusted advisor for your client accounts, including ongoing support for our largest clients.
Lead value-focused renewal conversations and identify follow-on work and opportunities to expand client relationships.
Make sure every client sees measurable value from their engagement with Martin.
Conduct quality reviews on large and first-time projects before they are delivered to clients.
Maintain and improve the quality checklists used on routine work, and capture lessons learned across engagements.
Provide clearly scoped work to our Operations team regarding client deliverables. Collaborate with Operations, provide input on staffing for key accounts, and partner on milestones, expectations, and project health.
Contribute to consulting methodologies, playbooks, and reusable assets, and identify services that could be standardized or productized.
Mentor consultants in P&C domain knowledge and consultative skills.