Product Director - Client Onboarding & Documents Platform

JPMorganChase•Jersey City, NJ

About The Position

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. You will bridge product vision, technical architecture, and delivery execution, ensuring our platform is designed for scale, configurability, and speed. With a product-first mindset, deep technical fluency, and the ability to architect service-oriented and rule-based solutions that adapt to complex, cross-Line Of Business (LOB) regulatory requirements. You will collaborate closely with Product Owners, Product Design Leads, Risk, Compliance, and Business stakeholders to define platform capabilities, drive modernization initiatives, and establish reusable enablers that accelerate delivery across the enterprise. As a Product Director in Client onboarding and documents platform, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. If you think in terms of customer journeys, API contracts, Agentic AI and business rules as first-class citizens—and can translate that into scalable architecture—this role is for you.

Requirements

8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Demonstrate extensive experience in software product design and platform leadership, including defining value propositions, user journeys, and iterative roadmaps
Build and scale reusable platform capabilities such as APIs, SDKs, frameworks, and shared services for consumption across multiple teams or lines of business
Apply deep technical expertise in service-oriented architecture, API design, rule engines, decision management systems, and modern tech stacks (Java, Node.js, Python, cloud platforms, containerization, CI/CD)
Lead data architecture initiatives, including domain modeling, event sourcing, data lineage, governance, and workflow orchestration using BPM platforms
Integrate and experiment with Applied AI/ML, supporting modernization efforts like microservices migration, legacy system decommissioning, and cloud adoption
Exhibit strong leadership, communication, and collaboration skills, influencing senior stakeholders, mentoring teams, and fostering innovation in a matrixed environment
Deliver excellence in agile methodologies and product delivery, managing complex initiatives, implementing SRE practices, and ensuring high-quality, resilient solutions

Nice To Haves

Recognized thought leader within a related field
Experience in Financial services and know-how of Regulatory and Banking environment
Played leadership role in past experience.
Knowledge of data analytics, telemetry, and platform health metrics
Exposure to audit and control frameworks: SOX, GDPR, data privacy, access controls, evidence capture.
Experience working in global, distributed teams across multiple time zones.
Bachelor’s or Master’s degree in Computer Science, Product Design, or a related field (or equivalent practical experience)

Responsibilities

Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Own and evolve the technical product vision and roadmap, focusing on clear value propositions and reusable platform capabilities
Champion a “build once, configure everywhere” philosophy, designing features for reuse and leveraging asynchronous events
Design and govern service-oriented, rule-driven architectures with clear domain boundaries, API contracts, and event-driven patterns
Collaborate with cross-functional teams to deliver scalable solutions, translating complex requirements into actionable technical outcomes
Partner with senior stakeholders to align platform strategy, articulate technical trade-offs, and ensure compliance with firmwide standards
Drive platform health, resilience, and cost optimization through SRE practices, telemetry, and continuous improvement initiatives