Product Development Manager

USAA • San Antonio, TX

1d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Product Development Manager, you will help drive the strategy and design of USAA’s Umbrella product by analyzing and monitoring Umbrella performance, contributing to the development of our next generation product and identifying opportunities for best practices and innovation across the Property and Casualty Organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Minimum 6 years’ experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
• Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.
• Demonstrated experience in developing, deploying and supporting products and/or integrated suite of products.
• Knowledge and understanding of Product Development Life Cycle (PDLC).

Nice To Haves

• Product Design & Innovation: Demonstrated experience in product design, with a strong understanding of the product lifecycle and user-centric development.
• Data Analysis & Insight Generation: Proven ability to analyze complex datasets, identify trends, and translate findings into actionable insights for business stakeholders.
• Advanced Technical Skills: Proficiency in SQL for data extraction, manipulation, and analysis. Experience with Snowflake or similar cloud data warehousing platforms.
• Cross-Functional Collaboration: Experience working effectively between business and IT teams to achieve project goals.
• Intellectual Curiosity: Demonstrated willingness to explore data, ask insightful questions, and drive understanding beyond surface-level findings.
• Extensive Property & Casualty (P&C) Insurance Expertise: Minimum of 6 years of progressive experience within the Property & Casualty insurance sector.
• Specialized Umbrella Insurance Knowledge: In-depth understanding of umbrella insurance products, including policy structures, coverages, and common claims scenarios.
• Data Analysis & Visualization Proficiency: Demonstrated experience utilizing data analysis and visualization tools to extract insights, identify trends, and support decision-making.
• Military Affiliation: U.S. Military experience, or the background of a military spouse/domestic partner, is highly valued.

Responsibilities

• Participate in the development of digital first products supporting the needs and risks of USAA Members.
• Support efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Advise others in the launch of new products and in the evaluation and decision to buy/build or partner.
• Generate creative product and coverage solutions for members needs to ensure a dynamic product development pipeline exists.
• Responsible for maintaining knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
• Analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Conduct analysis of key data to support on-going monitoring, maintenance and underwriting of existing “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Develop and communicate the new product value proposition for product enhancements/features.
• Guide Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
• Analyze and evaluate new product performance metrics to recommend offering change, if necessary, prior to full launch.
• Coordinate with relevant control partners (including Leal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees