Campus Undergraduate Summer Internship Program - 2027 Product Development, Global Servicing- New York, NY

American Express • New York, NY

3d • Onsite

About The Position

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. The First Line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) provides a holistic, enterprise wide approach to Financial Crimes Risk Management (FCRM) across American Express. The team is responsible for strengthening first-line financial crimes capabilities globally including anti-money laundering (AML), sanctions, payments controls, anti corruption and customer risk management. Working in close partnership with Technology, Data, Analytics, Risk, Compliance and Operations teams the organization is modernizing financial crimes capabilities through innovative product development, advanced analytics, and Artificial Intelligence (AI). Our mission is to build scalable, intelligent solutions that enhance the company's ability to detect, prevent, and manage financial crime risks while delivering exceptional customer experiences.

Requirements

• Currently enrolled in a Bachelor’s degree program in business, economics, finance, risk management, data analytics, computer science, technology, or a related field.
• Candidates with an expected graduation date between December 2027 to June 2028
• Strong analytical, organizational, and problem-solving skills with the ability to synthesize information and translate findings into actionable insights.
• Excellent written and verbal communication skills.
• Demonstrated ability to collaborate effectively across diverse teams and stakeholder groups.
• Self-starter with the ability to manage multiple priorities and work effectively in a fast-paced, evolving environment.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Nice To Haves

• Demonstrated interest in Product Management, Artificial Intelligence, Data Analytics, Financial Services, Risk Management, or Financial Crimes.
• Passion for solving customer and business problems through technology and innovation.
• Curiosity about emerging AI technologies, including Generative AI and machine learning applications.
• Strong analytical and problem-solving skills with the ability to synthesize data into actionable insights.
• Excellent communication and presentation skills.
• Ability to collaborate effectively across diverse teams and functions.
• Comfortable working in a fast-paced, highly regulated, and evolving environment.
• Team player who is naturally curious, adaptable, and comfortable navigating ambiguity.

Responsibilities

• Support the design, development, testing, and documentation of AI-enabled solutions and agents that strengthen Financial Crimes Risk Management capabilities.
• Partner with Product, Technology, Data, Risk, Compliance, and Operations teams to identify business needs, understand stakeholder pain points, and translate them into product opportunities and functional requirements.
• Help map relationships across regulatory requirements, processes, risks, controls, data, and technology to identify gaps and opportunities for improved remediation and risk management.
• Evaluate emerging AI technologies, including Generative AI and machine learning, and assess opportunities to improve decision support, analyst workflows, operational effectiveness, and remediation outcomes.
• Support the development of product requirements, user stories, business cases, success metrics, and recommendations for new or enhanced capabilities.
• Collaborate with Technology and Data teams to support solution development, testing, validation, and implementation while maintaining appropriate governance, transparency, and human oversight.
• Analyze findings and develop practical, data-informed recommendations that improve scalability, execution, and effectiveness of Financial Crimes capabilities.
• Prepare executive-ready presentations, project updates, and supporting documentation, and communicate project outcomes and recommendations to business, technology, risk, and compliance stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern