About The Position

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. The First Line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) provides a holistic, enterprise wide approach to Financial Crimes Risk Management (FCRM) across American Express. The team is responsible for strengthening first-line financial crimes capabilities globally including anti-money laundering (AML), sanctions, payments controls, anti corruption and customer risk management. Working in close partnership with Technology, Data, Analytics, Risk, Compliance and Operations teams the organization is modernizing financial crimes capabilities through innovative product development, advanced analytics, and Artificial Intelligence (AI). Our mission is to build scalable, intelligent solutions that enhance the company's ability to detect, prevent, and manage financial crime risks while delivering exceptional customer experiences.

Benefits

  • Competitive base salaries
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counselling support through our Healthy Minds program
  • Career development and training opportunities
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