EverPro - Product Designer Remote (Remote)

EverCommerce • Remote (Canada), ON

2d • $100,000 - $120,000 • Remote

About The Position

EverCommerce is seeking a Product Designer to focus on their Service Fusion product. Service Fusion provides business management software to nearly 4,000 field service contractors. The ideal candidate will collaborate with a multidisciplinary team, contribute design strategy, and deliver high-quality user experiences. This role involves actively seeking feedback, coaching peers on design decisions, and ensuring a consistent design system across products.

Requirements

• 3-5 years of working experience as a UX/UI designer.
• Experience with Android and/or iOS mobile apps.
• Experience with SMB SaaS and/or payments is preferred.
• Experience utilizing the principles of Product-led Growth.
• Experience designing on both native mobile and responsive web platforms.
• A well-considered body of work in product design, service design, and product strategy.
• An empathetic approach to understanding user needs, enabling the creation of impactful design solutions.
• Ability to design interactions, flows, and experiences that are easy to understand and validated by real users.
• A true focus on the user—design decisions based on research, usability testing, and quantitative data.
• Comfort with ambiguity and enjoyment in surfacing and defining problems.
• Confident presentation and storytelling abilities.
• Experience collaborating in multifunctional teams (with a product manager and an engineering lead).
• Experience developing, collaborating on, and refining brand and design guidelines to ensure consistent and cohesive visual identity across products.
• Proficient in translating brand values into tangible design elements that resonate with target audiences.
• Proficient in leveraging A/B design testing methodologies to iteratively refine UI/UX elements within live products.
• Demonstrated ability to implement UI/UX changes based on test outcomes and effectively track user impact to inform design decisions.
• Strong initiative, keen attention to detail, and complex problem-solving abilities.
• Excellent verbal and written communication skills.
• Experience working with Figma, Adobe CC, Jira, Productboard, Maze (or similar user experience testing tools).
• Must be eligible to work without sponsorship.

Nice To Haves

• A portfolio that demonstrates strong product thinking alongside visual and interaction craft, including at least one example of designing with or around AI/ML outputs.
• Hands-on familiarity with LLMs (Claude, ChatGPT, etc.) as part of your design and/or research process.
• Comfort with ambiguity and an ability to move from fuzzy problem to structured solution without needing everything defined upfront.
• A university degree in a relevant Design, Technology, or Social Science discipline.
• Experience doing customer research in the home improvement / home services industry.
• Experience conducting user tests, research, and experiments to capture and understand real users’ motivations, goals, and pain points; facilitate design sprints and other discovery sessions as needed.
• Experience digging into product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement.

Responsibilities

• Utilize design thinking principles to build simple and intuitive user experiences for both native mobile apps and responsive web.
• Be an equal partner in defining product vision and architecting roadmaps, and effectively evaluating trade-offs based on business and user needs.
• Bring a deep understanding of user-centered design to solution discovery, design execution, and iteration.
• Champion consistent experiences across platforms and contribute to and evolve the design system.
• Help build the product design practice to enable scaling and high-quality work.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust wellness benefits, including an annual wellness stipend
• Flexible time-off
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed