EverPro - Product Designer Remote (Remote)

EverCommerce Solutions

1d • $100,000 - $120,000 • Remote

About The Position

EverCommerce is seeking a Product Designer to focus on their Service Fusion product. Service Fusion provides mission-critical business management software to nearly 4,000 field service contractors. The ideal candidate will have a significant impact on Service Fusion customers globally. This role requires collaboration with a multidisciplinary team of developers, product managers, and researchers, contributing design strategy to major projects, and delivering high-quality user experiences. The candidate should be receptive to feedback, actively participate in discussions about product ideas and customer needs, and advocate for design decisions. Experience in coaching peers, iterating on feedback, and ensuring a cohesive design system is also important.

Requirements

• 3-5 years of working experience as a UX/UI designer.
• Experience with Android and/or iOS mobile apps.
• Experience utilizing the principles of Product-led Growth in your work.
• Experience designing on both native mobile and responsive web platforms.
• A well-considered body of work in product design, service design, and product strategy.
• An empathetic approach to understanding user needs, enabling the creation of impactful design solutions.
• The ability to design interactions, flows, and experiences that are easy to understand and validated by real users.
• A true focus on the user—design decisions based on research, usability testing and quantitative data.
• Comfort with ambiguity and an ability to help surface and define problems, not simply design solutions.
• Confident presentation and storytelling abilities.
• Experience collaborating in multifunctional teams (with a product manager and an engineering lead).
• Experienced developing, collaborating on, and refining brand and design guidelines to ensure consistent and cohesive visual identity across products.
• Proficient in translating brand values into tangible design elements that resonate with target audiences.
• Proficient in leveraging A/B design testing methodologies to iteratively refine UI/UX elements within live products.
• Demonstrated ability to implement UI/UX changes based on test outcomes and effectively track user impact to inform design decisions.
• Strong initiative, keen attention to detail, and complex problem-solving abilities.
• Excellent verbal and written communication skills.
• Experience working with Figma, Adobe CC, Jira, Productboard, Maze (or similar user experience testing tools).
• Eligibility to work without sponsorship.

Nice To Haves

• SMB SaaS and/or payments experience is preferred.
• A portfolio that demonstrates strong product thinking alongside visual and interaction craft, including at least one example of designing with or around AI/ML outputs.
• Hands-on familiarity with LLMs (Claude, ChatGPT, etc.) as part of your design and/or research process.
• Comfort with ambiguity and an ability to move from fuzzy problem to structured solution without needing everything defined upfront.
• A university degree in a relevant Design, Technology, or Social Science discipline.
• Experience doing customer research in the home improvement / home services industry.
• Experience conducting user tests, research, and experiments to capture and understand real users’ motivations, goals, and pain points; facilitate design sprints and other discovery sessions as needed.
• Experience digging into product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement.

Responsibilities

• Utilize design thinking principles to build simple and intuitive user experiences for both native mobile apps and responsive web.
• Be an equal partner to other functions in defining product vision and architecting roadmaps, and effectively evaluating trade-offs based on business and user needs.
• Bring a deep understanding of user-centered design to the day-to-day work of solution discovery, design execution, and iteration.
• Champion consistent experiences across platforms and contribute to and evolve our design system.
• Help build our product design practice enabling us to scale, while doing our best work.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust wellness benefits, including an annual wellness stipend
• Flexible time-off
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED