Product Designer

Index Industries•Chicago, IL

23d

About The Position

Index Industries is looking for a Product Designer to help shape the everyday experience of a fintech and blockchain product. You'll work hand-in-hand with engineering from early concept through shipped feature, translating complex financial and crypto workflows, custody, on/off-ramps, stablecoin settlements, account management, into interfaces that feel simple and trustworthy to real customers. This is a hands-on execution role: you'll own design for a product area day to day, partner closely with an engineering counterpart on feasibility and sequencing, and bring both craft and judgment to decisions that affect people's money.

Requirements

3–5 years of product design experience, with a portfolio showing shipped, customer-facing consumer or fintech products, not just concept work.
Direct experience designing for blockchain, crypto, or web3 products (wallets, exchanges, custody, DeFi, or similar) you understand the interaction patterns and trust challenges unique to the space.
Demonstrated experience building and using personas or other customer-research artifacts to inform real product decisions.
A track record of working closely with engineers day to day, you think about feasibility and edge cases as part of the design process, not after the fact.
Strong craft in interaction design and visual design, with fluency in Figma (or equivalent) and modern design-system practices.
Comfort designing for regulated, high-trust products where clarity, error prevention, and security cues matter as much as visual polish.
Clear communication skills, you can explain design decisions to engineers, PMs, and leadership in terms each audience cares about.

Nice To Haves

Experience designing wallet, custody, or on/off-ramp flows specifically.
Familiarity with prototyping in code or working directly in front-end tooling to speed up handoff.
Background in a regulated industry (banking, payments, real estate, insurance) in addition to crypto.
Experience contributing to or building a design system from scratch.

Responsibilities

Partner directly with engineering throughout the product development cycle, from early exploration through implementation and QA, to make sure designs are technically sound and ship as intended.
Design end-to-end, customer-facing product experiences for a live fintech/blockchain product, from flows and wireframes to polished, production-ready UI.
Build and maintain user personas grounded in real customer research, and use them to guide feature prioritization and design decisions across the team.
Design for blockchain-specific workflows, wallet connections, transaction signing, on-chain status and confirmations, custody and key-management flows, in ways that stay approachable for non-crypto-native users.
Run and synthesize lightweight user research (interviews, usability tests, feedback review) to validate designs before and after launch.
Contribute to and help evolve a shared design system, keeping patterns consistent across web and product surfaces.
Present design work and rationale to product, engineering, and leadership; incorporate feedback quickly without losing sight of the user problem.
Balance regulatory, security, and trust considerations inherent to fintech and crypto products with the goal of a clean, low-friction customer experience.