nCino/Moody's Product Designer

U.S. Bank•Charlotte, NC

About The Position

U.S. Bank’s Sales, Credit and Servicing Center of Excellence (SCS CoE) is seeking a Product Designer to support the evolution of its nCino and Moody’s CreditLens product portfolios. The role works across strategic commercial lending platforms and connects business stakeholders, technology teams, vendors, and product leaders to improve the end-to-end commercial lending experience. The position focuses on product ownership, business analysis, process improvement, and workflow design. The Product Designer will work with business partners to understand how commercial bankers and credit teams operate, gather requirements, define future-state processes, and support delivery of enhancements that create business value and operational effectiveness. The role includes understanding user needs, defining requirements, designing solutions, and supporting enhancements across both platforms. It also supports efforts to improve connectivity, automation, and integration between lending and credit-related platforms.

Requirements

Product management experience.
Experience in Product Design, Product Ownership, Business Analysis, Product Management, or a related discipline.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent written and verbal communication skills, including the ability to engage technical and non-technical audiences.
Ability to manage competing priorities and deliver results in a fast-paced environment.
Experience gathering requirements, documenting user stories and business processes, and supporting Agile delivery teams.
Ability to collaborate across cross-functional teams and influence outcomes without direct authority.

Nice To Haves

Experience supporting financial services, commercial lending, underwriting, credit, loan origination, or banking-related platforms.
Familiarity with nCino, Salesforce, Moody’s CreditLens, or similar commercial lending and credit analysis solutions.
Experience with Agile methodologies, backlog management, sprint planning, and release delivery.
Experience conducting User Acceptance Testing (UAT) and supporting production implementations.
Experience with process mapping, workflow analysis, operational improvement initiatives, and business process redesign.
Understanding of commercial banking workflows and the lending lifecycle, including credit underwriting, portfolio management, and related operational processes.

Responsibilities

Support product discovery, design, enhancement, and continuous improvement across nCino and Moody’s CreditLens.
Partner with business stakeholders, technology teams, operations partners, and vendors to understand challenges, identify opportunities, and develop product solutions.
Translate business needs into user stories, process flows, acceptance criteria, and product requirements.
Analyze commercial lending workflows to identify opportunities for automation, simplification, operational efficiency, and improved user experiences.
Gather and document business requirements and serve as a liaison between business partners and technology teams.
Collaborate with Moody’s and nCino partners on platform enhancements, upgrades, integrations, and issue resolution.
Participate in Agile ceremonies, including backlog refinement, sprint planning, testing, and release readiness.
Assist product leadership with roadmap planning, prioritization, and delivery of strategic initiatives.
Support User Acceptance Testing (UAT), defect management, and production readiness.
Contribute to cross-platform solutions that improve data flow, process integration, and operational effectiveness between CreditLens and nCino.
Document business processes, workflows, and solution designs to support product maturity and knowledge sharing.
Build relationships across the SCS CoE and serve as a trusted partner to stakeholders involved in lending and credit-related processes.
Influence stakeholders and drive alignment across teams to support delivery of business and technology initiatives.
Stay informed about industry trends, commercial lending technology, and product management best practices.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.