Product Designer

Promise • San Francisco, CA

25d • Hybrid

About The Position

As a Product Designer at Promise, you’ll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers. You will be a strategic partner to Engineering, Product, and Deployment Strategists, shaping strategy and driving clarity from discovery through shipping. You’ll set a high bar for UI/UX and interaction design, steward our design system, and help transform real-world operational complexity into experiences that residents and agency teams love to use.
This is a role for a maker–leader: you’ll design, prototype, validate with users, and raise the bar for the whole organization while owning outcomes—not just tasks.

Requirements

• 8+ years designing complex, multi‑surface digital products (or equivalent impact), including substantial ownership at a senior IC level.
• A portfolio that demonstrates exceptional UI and interaction design, UX problem‑solving, and simplification of gnarly, horizontal problems.
• Systems thinking and experience building/evolving design systems at scale.
• Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence.
• Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment.
• Cross‑functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops.

Nice To Haves

• experience in fintech/govtech, payments or billing flows, accessibility and inclusive design, multilingual interfaces, or data‑heavy/AI‑assisted workflows.

Responsibilities

• You consistently bring clarity to ambiguity and drive cross‑team alignment on the right problems to solve.
• Your work ships with high interaction and visual craft, measurably improving adoption, completion rates, and time‑to‑value.
• Our design system and patterns are stronger, faster to build with, and more accessible (AA+).
• Partners across Promise cite you as a strategic peer who improves products, experiences, and outcomes.
• You multiply the team—mentoring others, evolving rituals, and upleveling quality across the product surface area.

Benefits

• 100% paid health coverage
• Generous PTO and sick leave
• Lunch, snacks, and coffee provided
• Company retreats
• Flexible Hybrid Work: We collaborate in office at least four days a week to stay connected and aligned as a team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees