Product Designer

Stord

8d•Hybrid

About The Position

Stord is seeking a passionate, high-energy Product Designer to create delightful post-purchase experiences for millions of consumers. This role will own design for Stord's consumer-facing commerce applications, including subscriptions portals, order tracking, and international checkout. The designer will focus on creating experiences that turn one-time buyers into loyal customers, addressing critical consumer moments like order tracking, returns, and delivery issues. The position offers the opportunity to drive direct business impact by improving conversion rates, return completion rates, and customer satisfaction scores, while working within a collaborative design team and leveraging AI design tools for rapid prototyping and iteration.

Requirements

5+ years of product design experience with at least 2 years designing consumer-facing digital products.
B2C design fluency - Deep understanding of consumer psychology, behavior patterns, and expectations.
Multi-platform design - Experience creating responsive experiences across mobile, tablet, and desktop.
User research skills - Proven ability to conduct user interviews, usability testing, and translate insights into design.
Modern design tools - Advanced proficiency in Figma, including prototyping and component libraries, literacy in AI tools as part of your process and appetite to learn new tools such as Claude and Claude Design.

Nice To Haves

Storytelling ability - You can paint a picture of the consumer's emotional journey that gets engineering teams invested.
Technical collaboration - You speak engineering's language and understand technical constraints without compromising UX.
Commerce savvy - You understand (or quickly learn) e-commerce flows, order management, and post-purchase journeys.
High-fidelity execution - Your designs are polished, detailed, and ready for engineering handoff.
AI tool enthusiasm - You're excited to adopt AI-powered design tools to accelerate your workflow.
High energy and vision - You bring contagious enthusiasm for creating consumer experiences that brands love.
Bias for action - You move fast, iterate quickly, and don't get stuck in analysis paralysis.
Empathy-driven - You genuinely care about the frustrated customer waiting for their package.
Collaborative spirit - You thrive in team environments and make everyone around you better.
Data-informed - You balance qualitative insights with quantitative metrics to drive decisions.
You've designed for e-commerce, returns, order tracking, or post-purchase experiences.
You have experience designing white-label or multi-tenant applications that adapt to brand guidelines.
You've worked in fast-paced startup or scale-up environments with rapid iteration cycles.
You have a portfolio showing measurable improvements in conversion, completion, or satisfaction metrics.
You've successfully influenced engineering teams to care deeply about consumer experience.
You understand accessibility standards and design for inclusive experiences.

Responsibilities

Own Consumer Commerce Design: Design intuitive, delightful experiences for returns portals, order tracking, delivery updates, and post-purchase touchpoints.
Create responsive experiences that work beautifully across mobile, tablet, and desktop.
Design experiences that adapt to different brand aesthetics while maintaining usability.
Optimize for conversion, completion rates, and customer satisfaction at every touchpoint.
Champion the Consumer and Inspire the Team: Conduct user research to understand consumer behavior, anxieties, and expectations during post-purchase journeys.
Translate consumer insights into compelling design narratives that get engineering teams emotionally invested.
Present design rationale that connects user emotions to business metrics (CSAT, NPS, repeat purchase rates).
Build empathy across the product organization for consumers dealing with returns, delays, or delivery issues.
Drive Rapid Design Iteration: Leverage AI design tools for quick prototyping and design exploration to accelerate velocity.
Create high-fidelity prototypes that validate concepts before engineering investment.
Iterate based on usability testing, A/B test results, and consumer feedback.
Balance design perfection with shipping velocity - deliver great experiences quickly.
Collaborate Across Functions: Partner with product managers to shape roadmaps based on consumer insights and work closely with engineers to ensure designs are technically feasible while pushing for exceptional UX.
Contribute to and utilize the growing design system for consistency across consumer touch points.
Measure and Improve: Define success metrics for your designs tied to conversion, completion rates, and satisfaction scores.
Conduct usability testing to validate design decisions with real consumers.
Analyze behavior data to identify friction points and optimization opportunities.
Continuously refine experiences based on performance data and user feedback.