Product Designer, Disputes
About The Position
We’re hiring for a Product Designer on our Trust & Safety Disputes team. In this role, you’ll lead the design of the member-facing disputes experience across the lifecycle a customer goes through when they file a dispute, while also partnering on agent tooling where it meaningfully improves outcomes. You’ll play a key role in shaping what great looks like for Chime’s dispute experience as automation and AI evolve. You’ll focus on high-stakes moments of trust—ensuring members feel supported, informed, and confident—while identifying opportunities to streamline agent workflows through automation and intentional design, ultimately delivering more seamless and effective outcomes for everyone. This role is in-office in San Francisco Monday–Thursday each week. San Francisco is preferred.
Requirements
- A strong track record designing successful consumer-facing product experiences, ideally in mobile-first environments.
- Experience owning ambiguous, end-to-end problem spaces that require both strategic framing and hands-on execution.
- The ability to design for complex systems with multiple users, even when the primary focus is on the consumer experience.
- A portfolio that shows clear thinking, strong interaction design, and high craft in emotionally sensitive or high-stakes flows.
- Experience partnering effectively across complex stakeholder groups and influencing roadmaps, priorities, and tradeoffs.
- Comfort working in technically and operationally complex domains where policy, process, and product intersect.
Nice To Haves
- Experience at a larger company is a plus.
- Experience in Trust & Safety, disputes, customer support, fraud, risk, or similarly complex regulated environments.
Responsibilities
- Lead the end-to-end design of member-facing dispute experiences, from issue identification through filing, status visibility, resolution, and follow-up.
- Design thoughtful, high-trust experiences for complex and often emotionally charged moments where members need clarity, confidence, and support.
- Partner closely with Product, Engineering, Operations, Risk, Support, and Research to improve both customer outcomes and operational efficiency.
- Identify where agent tooling, workflows, and automation can reduce friction behind the scenes while keeping the member experience intuitive and trustworthy.
- Help shape the long-term disputes roadmap, including how intelligent systems and automation should support members and internal teams over time.
- Bring strong strategic thinking to ambiguous problem spaces, while also driving high-quality execution and shipping polished work.
- Raise the bar for design in Trust & Safety by contributing patterns, critiques, and best practices across the org.
Benefits
- Bonus
- Competitive equity package
- Backup child, elder, and/or pet care
- Subsidized commuter benefit
- 401k match
- Medical, dental, vision, life, and disability benefits
- Generous vacation policy
- Company-wide Chime Days
- Company-wide paid days off
- 1% of your time off to support local community organizations
- Annual wellness stipend
- Up to 24 weeks of paid parental leave for birthing parents
- 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
