Product Designer and Researcher

Deloitte • Jersey City, NJ

3d • $113,100 - $232,300

About The Position

Deloitte Technology’s Product Engineering team is seeking a senior, hands-on Product Designer and Researcher to shape digital products used by Deloitte professionals, businesses, and clients. The role combines user research, interaction design, prototyping, and iterative testing to make complex, high-stakes workflows clear and usable. The successful candidate partners with product, engineering, and design colleagues to frame problems, evaluate solutions, and turn research into decisions that shape roadmaps. The role contributes from discovery through delivery and helps raise the quality and consistency of experience practices across teams.

The position is part of US Deloitte Technology Product Engineering, which develops digital products and technology solutions supporting Deloitte’s businesses, service lines, and internal operations. The team combines product, engineering, program, design, and research capabilities to deliver scalable, user-centered experiences from discovery through deployment using iterative product-delivery practices.

Requirements

• 10+ years of experience designing, researching, or improving digital product experiences using UX design or user research methods.
• 2+ years of experience leading design or research workstreams or managing design or research practitioners.
• Portfolio or work samples demonstrating UX design and user research deliverables for digital products.
• Experience planning and conducting qualitative and quantitative research, including interviews, usability testing, surveys, or prototype testing.
• Experience creating wireframes, interaction designs, prototypes, journey maps, or design-system components using tools such as Figma, Adobe Creative Cloud, Sketch, Axure, or InVision.
• Ability to travel 10%, on average, based on the work performed and the clients and industries or sectors served.
• Strong command of research and design craft, and judgment to determine which approach a problem needs.
• Ability to turn ambiguous problems into clear research questions and design directions.
• Clear written and verbal communication, including presenting findings and recommendations to product and engineering leaders.
• Ability to influence product decisions through evidence and storytelling.
• Ability to lead projects or workstreams and prioritize multiple efforts in a fast-paced, dynamic environment.
• Meticulous attention to detail and quality of work product.
• Ability to work independently while collaborating across product, engineering, and design teams.
• Ability to build and sustain professional relationships with stakeholders at all levels.
• Ability to mentor and provide clear guidance to designers and researchers.

Nice To Haves

• Bachelor’s degree in design, psychology, cognitive science, human-computer interaction, or information science.
• Experience using behavioral analytics, heuristic evaluation, or controlled comparison testing to assess digital product experiences.
• Experience contributing to a design system, DesignOps, or research operations practice.
• Experience working on cross-functional product teams using Agile delivery methods.
• Experience designing or researching AI-driven products, including LLM-based tools, conversational interfaces, and agentic experiences; experience shaping how people interact with, trust, and oversee these systems is of particular interest.

Responsibilities

• Plan and conduct qualitative and quantitative research, including interviews, usability tests, surveys, and prototype evaluations, to uncover user needs and validate product decisions.
• Translate research findings into personas, journey maps, opportunity areas, and recommendations that influence product roadmaps and design priorities.
• Design interactions, wireframes, and prototypes that communicate complex workflows and enable early testing with users and stakeholders.
• Partner with product managers, engineers, program managers, and designers to define problems, prioritize user needs, and iterate on solutions throughout the product lifecycle.
• Measure the effect of design decisions using usability findings and behavioral data, and refine experiences based on results.
• Facilitate design-thinking workshops and research readouts to align stakeholders and drive decisions.
• Uphold design-quality and accessibility standards, and contribute to shared design-system and research practices.
• Mentor designers and researchers and lead design or research workstreams.

Benefits

• Broad range of employee benefits.
• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed