Product Design Director (Individual Contributor), Concierge Products & Premium Card

Capital One • McLean, VA

9d • $251,400 - $286,900

About The Position

We’re currently seeking a Product Design Director (IC) to join our Concierge Products & Premium Card teams, part of the Experience Design organization. The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are seeking a Product Design Director (Individual Contributor) to serve as a strategic partner and craft leader across our broader ecosystem—spanning both Concierge products (including Velocity Black and agent tools) and Premium Card experiences. Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping, and dining offerings to consumers globally. In this role, you won't directly manage a team, but you will shape high-level design vision, spearhead AI-driven design workflows, and elevate the practice alongside other design leads. You will collaborate deeply with craft leads, designers, and cross-functional partners to push creative boundaries, raise team capabilities, and craft exceptional native experiences that allow Capital One to win at the top of the market. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

• At least 8 years of experience in product design role
• Proven track record leading complex, high-impact product design initiatives from concept through delivery
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience integrating AI tools, automation, or generative workflows into product design and prototyping practices
• Experience mentoring designers and scaling design practices, tools, or frameworks across an organization
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations

Nice To Haves

• At least 10 years of experience in product design role
• Experience managing an interdisciplinary design team

Responsibilities

• Leverage elite design craft and strategic vision to lead high-impact, highly complex projects while pioneering modern approaches to product design.
• Integrate emerging AI tools and intelligent workflows into the design practice—acting as a force multiplier across the team.
• Establish playbooks, mentor teammates, and raise the baseline of execution across the organization.
• Collaborate deeply with research teams, Product, and Engineering leadership to translate complex capabilities into intuitive, high-value customer experiences.
• Shape high-level design vision.
• Spearhead AI-driven design workflows.
• Elevate the practice alongside other design leads.
• Collaborate deeply with craft leads, designers, and cross-functional partners to push creative boundaries, raise team capabilities, and craft exceptional native experiences.
• Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Demonstrate expert knowledge of products, processes, customer segments, competitors, and market trends, applying relevant insights to ground design choices in clear business value.
• Tackle complex, systemic challenges by combining data capabilities, technical constraints, and modern tooling to build bold, scalable digital solutions.
• Connect the dots across teams, platforms, and lines of business, fostering open processes that bring cross-functional partners together to deliver cohesive, end-to-end customer experiences.
• Present work confidently across levels and functions, leveraging strategic frameworks and data-backed stories to simplify complex technical ideas, align senior stakeholders, and advocate for user-centered outcomes.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed