Product Delivery Specialist (R4911)

Shield AI•Dallas, TX

57d•$80,000 - $130,000•Onsite

About The Position

The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for ensuring the accurate, complete, and on-time delivery of complex products to customers. This role owns critical aspects of the delivery lifecycle, including sales order documentation, inventory validation, defect tracking, and customer-facing acceptance activities. The ideal candidate thrives in a fast-paced environment, can manage multiple parallel workstreams without losing precision, and requires minimal oversight to execute at a high level. They will interface directly with customers during Factory Acceptance Testing (FAT) and occasional on-site acceptance events, ensuring a seamless and professional delivery experience. This individual works cross-functionally with production, quality, engineering, and maintenance teams to resolve issues, improve upstream processes, and uphold a high bar for product quality and customer satisfaction.

Requirements

2–5+ years of experience in product delivery, manufacturing, operations, quality, or a related hardware-focused environment
Proven ability to manage complex, detail-heavy work with high accuracy and accountability
Experience coordinating across cross-functional teams (e.g., engineering, production, quality)
Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
Strong written and verbal communication skills, including experience interfacing with internal stakeholders and/or customers
Experience with inventory validation, documentation control, defect tracking, or similar delivery-related processes
Willingness to travel occasionally for customer acceptance events and on-site inventory validation

Nice To Haves

Experience supporting Factory Acceptance Testing (FAT) or customer acceptance activities
Background in aerospace, defense, robotics, automotive, or other complex hardware manufacturing environments
Familiarity with ERP/MRP systems, inventory management tools, or quality tracking systems
Experience identifying and driving process improvements in manufacturing or delivery workflows
Prior experience acting as a quality gate or final checkpoint before product delivery
Military experience in maintenance, logistics, quality assurance, or production coordination roles
Exposure to configuration management or build documentation processes

Responsibilities

Ensuring the accurate, complete, and on-time delivery of complex products to customers.
Owning critical aspects of the delivery lifecycle, including sales order documentation, inventory validation, defect tracking, and customer-facing acceptance activities.
Interfacing directly with customers during Factory Acceptance Testing (FAT) and occasional on-site acceptance events.
Working cross-functionally with production, quality, engineering, and maintenance teams to resolve issues, improve upstream processes, and uphold a high bar for product quality and customer satisfaction.