Product Delivery Specialist

ACV • Orlando, FL

1d • $34 - $42 • Onsite

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

ACV VIPER is an AI powered hardware platform that helps automotive dealerships acquire more vehicles and grow service lane revenue. ACV is looking for a dynamic individual to ensure the ACV platform is installed and optimally configured for immediate value upon deployment. As a Product Delivery Specialist, you will oversee hardware installations in dealership environments, provide white-glove service on software platform launches, and seamlessly configure integrations with dealer management systems and CRMs. As the customer’s key relationship from on-site launch, you will understand the operational dynamics of the customer while driving adoption from critical stakeholders. As an automotive expert, you will support the change management necessary to maximize value from their ACV powered solution. VIPER is a new product launch for ACV. The ideal candidate is creative, resourceful, comfortable with ambiguity and dedicated to customer success.

Requirements

• Ability to read, write, speak and understand English.
• Minimum of 3 years experience in field technology implementation, technical onboarding, solutions engineering, preferable within automotive technologies
• Ability to lift up to 50 lbs.
• Experience with automotive dealer-facing systems (including but not limited to DMS, IMS, CRM, inspection software).
• Experience working with C-suite in customer relationship capacity.
• Comfortable working in an automotive environment.
• Ability to problem solve quickly using available resources.
• Ability to travel nationally (75% travel).
• Ability to understand and learn new technologies.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Be primarily responsible for the installation, commissioning, and hand-off of Viper to end user customers.
• Oversee on-site installation of the VIPER hardware in dealer service drives.
• Review and approve pre-install assessments to certify customer readiness.
• Coordinate with internal and external partners to align for successful installs.
• Configure customer-specific software settings and manage integrations with dealer DMS, service platforms and other similar software.
• Troubleshoot hardware, software, and integration issues during and after installation.
• Perform quality assurance checks on completed installations before customer handover.
• Escalate complex technical issues to engineering with detailed documentation and reproduction steps.
• Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window.
• Execute the VIPER launch playbook across service drive and sales.
• Train customer staff and drive active scan volume from day one.
• Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps.
• Collect customer feedback and contribute to ongoing playbook improvements to ensure the ongoing success of the product.
• Contribute to the development of installation standards, checklists, and SOPs as the VIPER program scales.
• Travel nationally, to provide on-site support.
• Perform other duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed