Payments-Digital & Design-Product Delivery Manager-Vice President

JPMorganChase•Chicago, IL

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in the Regulatory Transformation team within Payments Digital & Design, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
End-to-end ownership-thinks and acts across the full value chain and drives closure
Structured thinking & simplification-turns complexity into priorities, actions ad decisions
Solution-first mindset-escalates decisions with options and trade-offs
Proactive risk ownership-anticipates, quantifies, and mitigates
Influence without authority-aligns stakeholders and moves the organization
AI-enabled operational leverage-uses AI and automation to eliminate low-value work and accelerate analysis, communication and decision making all while validating outputs and applying strong data/control judgement

Responsibilities

Own outcomes end-to-end: Drive program success across functions and dependencies; ensure accountability, closure, and real delivery
Create clarity and simplify complexity: Break complex problems into the few things that matter, define a path forward, and translate ambiguity into actionable plans and decisions
Operate solution-first: Surface issues with options, trade-offs, and a recommendation
Proactively own risk: Anticipate risks early (e.g. client readiness, platform readiness, regulatory deadlines) quantify impact, and implement mitigation plans before issues arise
Influence without authority: Align senior and cross-functional stakeholders, drive decisions resolve misalignment, and keep teams moving even without direct control
Run a high-velocity operating cadence: Ensure the program has crip goals, milestones, decision forums and measurable outcomes-focused on progress that matters
Deliver insights, but updates: Provide leadership with forward-looking insights, key risks decision requests and what matters most now
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners