Product Manager - Payments - Vice President

JPMorgan Chase & Co.•New York, NY

1d•$122,550 - $201,000

About The Position

As a Product Manager in Merchant Services supporting SMBs, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Demonstrated experience leading large-scale, complex initiatives, driving cross-functional execution from strategy through delivery in fast-paced, ambiguous environments
Demonstrated ability to define product strategy and drive execution, translating complex problems into scalable, customer-centric solutions with measurable outcomes
Strong ownership and accountability, with a track record of leading initiatives end-to-end across the full product lifecycle
Strong customer-centric mindset, with experience designing and optimizing digital customer journeys end-to-end
Executive-level communication and presence, with the ability to clearly articulate perspectives, challenge thinking, and influence senior stakeholders
Leverages data and analytics to set KPIs, diagnose funnel drop-off, prioritize work, and measure impact (activation/usage, revenue, satisfaction)

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Experience leveraging data, analytics, AI/automation, and emerging approaches (e.g., agentic flows) to optimize digital journeys, improve decision-making, and enhance operational efficiency
Brings experience driving platform migrations, modernization programs, or client transitions at scale
Shows strong monetization instincts (pricing/packaging, attach, journey-based offers) with evidence of revenue impact
Demonstrates experience building or scaling value-added services and launching new products with commercialization partners
Has experience with production monitoring, incident management, and continuous improvement for customer-impacting issues
Operates effectively in a highly matrixed environment, influencing without authority and driving crisp decisions

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Owns the post-onboarding client experience strategy, roadmap, and delivery to improve activation, usage, and retention across the lifecycle
Drives product activation and growth initiatives by identifying key adoption moments, defining success metrics, and delivering measurable improvements
Defines the monetization strategy across the client journey, including digital pricing experience redesign, to generate incremental revenue and improve customer satisfaction
Builds and partners to launch new value-added services and adjacent products, from discovery and business case through delivery and commercialization
Develops a clear product vision and multi-quarter roadmap, managing trade-offs across growth, customer experience, risk posture, and operational scalability
Partner cross-functionally across Product, Technology, Operations, Risk, Credit, Sales, and Commercial teams, leading forums and influencing decisions to drive alignment and execution
Manages discovery efforts using customer feedback, journey mapping, and data insights to identify opportunities and validate solutions