Product Delivery Manager- Payments

SpotOn • San Francisco, CA

1d

About The Position

We are seeking a dedicated and detail-oriented Product Delivery Manager to join our fintech team. This role is crucial in bridging the gap between our Product team and Operations, ensuring the successful delivery and support of new products to market. You will play a key role in enabling operational support teams to sustain and enhance product functionality, contributing significantly to our company's growth and success.

Requirements

• 2+ years of relevant experience in product management or a similar role, with a minimum of 2 years in the financial services or fintech industry.
• Strong understanding of payment processing, card networks, acquiring, and the evolving landscape of merchant payment acceptance.
• Ability to use metrics and data to inform decision-making and track progress.
• Proven ability to manage multiple projects simultaneously in an iterative process.
• Excellent communication skills, capable of conveying complex ideas to both technical and non-technical stakeholders.
• Demonstrated ability to empathize with customers, understanding their needs and interactions with products.
• Comfortable making decisions with imperfect information, leading without authority, and managing ambiguity and complexity.

Nice To Haves

• Experience with payment integrations is a plus.

Responsibilities

• Oversee the entire product delivery process, from initial intake through to product launch, including dependency and release management, operationalization, and performance reporting.
• Lead and streamline change management activities across various functional partners, ensuring smooth transitions and effective resource allocation.
• Efficiently manage project timelines and dependencies, identify and address potential blockers, and ensure clear communication with stakeholders.
• Define, measure, and achieve launch success criteria throughout different deployment stages, from pilot to general availability.
• Assist client-facing teams during early product adoption phases, gather feedback, identify opportunities for improvement, and influence teams to expand adoption.
• Continuously enhance market readiness, delivery processes, and adoption of new solutions and partnerships.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed