Product Delivery Manager - Workforce Planning

JPMorgan Chase & Co.•Columbus, OH

About The Position

Shape the future of HC planning tools by leading discovery and ideation while crafting solutions that enhance and optimize workforce planning experiences and utilize strategic data sources. Drive end-to-end delivery in collaboration with the Tech team, manage dependencies, and liaise with Finance stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in the Workforce Center of Excellence, you lead discovery and ideation to define and prioritize capabilities for HC planning tools, and partner closely with the Tech team to deliver them to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
8+ years of broad product management and delivery, and FP&A / workforce planning
Strong track record of delivering challenging initiatives involving planning processes using expert-level product management skillset and utilizing agile tools (JIRA, Confluence)
Proven leadership and influencing skills and ability to collaborate across a highly matrixed organization
Executive presence, comfortable interacting with, presenting to and influencing senior leaders
Demonstrated ability to improve forecasting processes and KPIs (e.g., cycle-time reduction, automation, forecast accuracy).
Cross-functional stakeholder management and communication, partnering effectively with HR, Finance, Technology, and business leaders; experienced in HR/workforce planning (demand/supply, attrition, hiring pipelines, capacity, productivity).
People leader experienced in coaching/performance management, with strong product development lifecycle/design/data analytics knowledge, Anaplan SaaS expertise, and Model Builder L1+ certification plus product bootcamp training.

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
Anaplan certifications (Model Builder Level 1 or higher)
Product bootcamps and training
Knowledge of SaaS applications such as Anaplan

Responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Define and maintain the multi-quarter product roadmap for workforce planning via home grown tools and Anaplan, aligned to business priorities and CoE strategy
Translate strategic objectives (granularity, cycle time, automation, accuracy) into prioritized epics, features, and measurable outcomes
Operate and mature the discovery/intake process: triage requests, run discovery workshops, frame problem statements, and quantify impact (e.g., accuracy uplift, hours saved, cycle-time reduction)
Lead end-to-end delivery of tool enhancements and implementations: solution design, sprint planning, build oversight, testing, UAT, cutover, and hypercare.
Establish data quality checks, controls, and reconcile-to-source processes; reduce manual touchpoints through automation.
Develop change plans, stakeholder communications, and training materials; drive adoption through clear roles, RACI, and runbooks.
Manage and coach junior team members; set goals, provide feedback, and develop skills across analytics, planning, and tools.
The APO is accountable for an area product backlog and the health of the area product. You will direct area product workflow through JIRA, prioritize and sequence backlog considering customer needs, audit/controls, data landscape, forecast calendar, etc. and coordinate release dates