Workforce Planning Analyst

UnitedHealth Group•Minnetonka, MN

1d•$29,000 - $52,000•Remote

About The Position

As a Senior Supply Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact on the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

Undergraduate degree or equivalent work experience
2+ years of experience in service operations center, call center or Workforce Management
2+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)
1+ years of experience leading or managing projects
1+ years in using analytical and communication tools to present information (Excel, PPT, etc.)
Advanced Analytical skills
Advanced statistical analysis skills
Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc.)
Advanced written and verbal communication
Superior planning and organizational skills that effectively allocate and manage resources across the site
Strong problem-solving skills that enable quick identification and efficient resolution of issues
Expert negotiation skills

Nice To Haves

2+ years of experience working in systems administration or reporting
Understanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and / or programming requirements (CMS modifications, vector scripting)
Proven track record of identifying defects and process variation, and working to improve processes and reduce defects (Six Sigma, Lean, etc)
Prior health care industry experience

Responsibilities

Create statistical models in collaboration with other workforce, operations, and financial teams/inputs by utilizing business intelligence and strategies to drive success throughout every layer of workforce management.
Collaborative ownership of the capacity management of resources with emphasis on: Geographic down to individual site/real estate headcounts and the corresponding seating capacity/availability (10+ Geographies), Contractual obligations/Service delivery requirements, Vendor selection and distribution recommendations (1-2 vendors)
Collaborate on the creation and delivery of selected vendor locked forecasts and drive accountability for staffing capacity throughout all levels of vendor leaders and internal vendor management partners. (1-2 vendors)
Partner with recruiting/sourcing to determine resource/location match within certain geographies
Generate/Distribute and track specific vendor locked forecasts (1-2 vendors)
Develop and drive mitigation strategies for specific business plans (80-414) and their corresponding FTE counts (1500-13,000)
Own training/project burn down plans and impacts for their specific LOB and vendor group
Drive consistency in outlook and approach
Find creative solutions to complex problems through data management and analytics
Ensure vendors are delivering on their plans and providing valuable insight to the supply team for future forecast decision making.
Improve processes to optimize performance and value over time
Be a strong change agent and resilient to roadblocks
Anticipate customer needs and proactively identified solutions
Plan, prioritize, organize, and complete work to meet established objectives