Client Services Product Delivery Leader

Intapp • US NY Metro Remote, NC

9d

About The Position

The Product Delivery Leader is accountable for the business performance, client outcomes, and delivery excellence of Intapp’s Product Delivery organization. The role brings deep product expertise to client engagements and ensures the right capabilities and capacity are available ahead of committed work. It supports Intapp’s delivery reputation with clients in legal, accounting, consulting, private capital, and real assets.

Requirements

• 15+ years delivering technology solutions to clients, including 5–8 years in a senior leadership role at a SaaS or enterprise software company.
• Experience leading a professional services delivery organization, including managing managers, and a record of hiring, developing, and retaining talent and addressing underperformance directly.
• Experience owning a services P&L or product-line financials, with fluency in margin, utilization, revenue forecasting, and revenue recognition.
• Track record building estimation models and effort baselines and establishing delivery quality standards, review gates, and reusable accelerators across an engagement portfolio.
• Experience remediating at-risk engagements, identifying risk early, and leading recovery with clients and internal teams.
• Commercial acumen in services scoping, pricing, and statement of work authoring, with credibility as a delivery partner to Sales.
• Experience serving professional firms in highly regulated industries, such as accounting, consulting, investment banking and advisory, legal, private capital, or real assets.
• Working knowledge of enterprise SaaS implementations, including configuration, integrations, and data migration.
• Bachelor’s degree or equivalent practical experience.
• Ability to travel up to 25% for client and prospect meetings.

Responsibilities

• Own the Product Delivery P&L and translate revenue, margin, and utilization targets into staffing, pricing, and capacity decisions.
• Manage demand and capacity planning ahead of committed work.
• Protect margin by addressing causes of concessions, rework, and revenue leakage, and monitor delivery health to act on risks early.
• Ensure engagements have appropriate skills, experience, seniority, architecture support, and capacity; adjust staffing or leadership as engagements evolve.
• Lead and develop a high-performing team, set expectations for quality, timeliness, and accountability, manage performance, and retain talent.
• Hold delivery teams accountable to integrated project plans and identify and remediate risks before they cause delays or escalations.
• Work with Delivery Management on portfolio health and recovery plans.
• Own estimation models and quality review gates, build reusable accelerators, and feed recurring implementation issues back to Product and Engineering.
• Partner with Sales early on strategic and complex opportunities to align on requirements, risk, and expertise, and make disciplined commitments that protect client outcomes and delivery economics.
• Build credibility through predictable execution and referenceable clients.

Benefits

• Professional development opportunities and reimbursement for training and continuing education.
• Modern, open offices, complimentary lunches, and fully stocked kitchens.
• Wellness programs and flexible time off.
• Benefits designed to care for employees and their families, including family-formation benefits and support.
• Paid volunteer time off and a donation matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director