Group Benefits, Product Delivery Consultant

The Hartford•Hartford, CT

19h•Hybrid

About The Position

This position is primarily responsible for creating and maintaining legally defensible group insurance policy and ancillary product material. There is a high degree of matrix relationships and interactions with Product, Underwriting, Operations, and Sales and Relationship Management. This position reports to the Associate Director Product Delivery.

Requirements

3+ years product & regulatory compliance experience
2+ years experience preparing state filings, including SERFF and IRFS
Strong knowledge of group products such as Life, Disability, AD&D, Accident, Critical Illness, Hospital Indemnity and state paid leave, including applicable state and federal laws and regulations
Strong written and verbal communication skills
Excellent analytical, research, and problem-solving skills with a sense of urgency toward driving results
Strong organizational and time management skills with the ability to multi-task
Ability to work independently with minimal supervision, consulting with team members as appropriate on complex matters and escalation when needed
Strong leadership & negotiation skills with proven coaching and mentoring skills
Role model customer focus and professionalism

Nice To Haves

Technical Writing Subject Matter Expert (SME)
Technical Knowledge (SME)
Vendor Supported Filing Initiatives
Regulatory Research and Comprehension (SME)
Project Management proficiency

Responsibilities

Researching and analyzing compliance and contract-related inquiries, interpreting contract language, variability and regulatory changes to determine impacts to our product offerings
Drafting accurate and legally defensible group insurance policy and ancillary product material, conducting state filings and supporting certificate fulfillment for all complexity levels
Developing and facilitating team training sessions to build core knowledge base
Train and mentor in connection with contract interpretation, drafting, filing, and nonstandard requests
Collaborating with account team members and establishing effective working relationship to resolve complex contract interpretation and language issues
Prioritizing competing assignments across product delivery teams to maximize efficiencies
Participating in compliance and state audits of our insurance programs
Submitting form and rate filings via SERFF and IRFS to the various states
Identifying key process improvement opportunities and the streamlining of existing workflows with a focus on end-to-end processes across business functions
Working with Shared Services Leadership to develop, draft and revise best practices, resolve procedural overlap and inconsistencies, and/or provide training in response to key learnings
Supporting various projects as a subject matter expert as directed by manager
Initiating, leading, or implementing in department projects and special assignments
Team Leadership - provide oversight and direction on filing initiatives
Champions change and motivates others