Product Delivery Associate

JPMorgan Chase & Co.•Columbus, OH

15h

About The Position

As an Experience Designer, you will be responsible for creating holistic, seamless solutions for a variety of digital projects. Leading with empathy and customer-centricity, you will work closely with fellow researchers, designers, product managers, technical leaders, and senior business executives to transform end-to-end customer experiences in a fast-paced, dynamic, and ever-evolving environment.

Requirements

A degree in Interaction Design, User Experience Design, Service Design, Visual Design, HCI, or related fields
3–5 years of experience with strategic design and/or research
Excellent visual, verbal, and written communication skills
Ability to convey concepts through wireframes, flows, and mockups
Fluency in design, prototyping, and presentation software such as Sketch, Adobe Suite, InVision, and Keynote
Deep understanding of the Design Thinking methodology, both as a practitioner and educator
Presentation or portfolio of work to communicate outcome and process

Responsibilities

Build empathy with users through both qualitative and quantitative research activities
Create low and mid-fidelity prototypes to get actionable feedback from primary and secondary audiences
Synthesize research findings and create relevant, revealing, and inspiring artifacts for project teams and business stakeholders
Communicate complex information using interaction design tools, including journey maps, storyboards, service blueprints, task flows, and wireframes
Deliver design recommendations with confidence and consideration for diverse stakeholders
Design and facilitate engaging, outcome-focused Design Thinking workshops, both for end-users and project stakeholders
Champion the user at each stage of the discovery, design, and development process
Educate the firm on Design Thinking