Product Consultant

Caterpillar•Edwards, IL

6d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. As a Demo Operator Instructor, you will provide effective demonstration, safety, operation and application training of CAT equipment to customers, dealers, internal personnel, and varied audiences which support and promote the sale of Caterpillar products and services. The product demonstrator/instructor is the key producer to delivering an outstanding experience for all equipment-related programs at the demonstration and learning centers, dealer locations, and customer job sites.

Requirements

8+ years of operator experience in heavy construction, quarry/aggregates and/or mining industries.
Experience working with Caterpillar products and their application.
Experience in operating multiple product families, at least four or more key product families.
Basic Computer skills.
Fluency in English.

Nice To Haves

Demonstrate the ability to develop required skills on remaining product families as determined by Caterpillar Equipment Training Solutions standards.
Experience communicating with individuals at multiple levels of seniority, including the ability to diffuse high-pressure and potentially hostile situations when instructing customers.
Experience professionally delivering presentations both in the classroom and the field.
Experience with Microsoft Office (basic use of Word, Outlook, PowerPoint, etc.).
Must be willing to obtain a CDL and valid US Passport within the first year of working.

Responsibilities

Conduct product demonstrations and narration, as well as safety, operation, and application training, which display a proven set of operating/application skills, product knowledge, and practical experience.
Demonstrate Caterpillar equipment during Customer, Dealer, and Internal Business Partners’ product demonstrations both at the facility and off-site.
Execute demo sequences at a superior level during high-pressure situations while narrating during the operational sequence.
Demonstrate Caterpillar offerings; Technology, Command, Equipment Training Solutions, parts and services, etc.
Contribute as a design team member to current and new demonstrations.
Provide hands-on training related to machine operation, application, job efficiency, and safety at the Demonstration and Learning Centers or offsite locations to Caterpillar Equipment Training Solutions (ETS) standards.
Participate and train in the certification process for dealer demonstrator instructors to the level of Certified Dealer Instructors.
Provide subject matter expertise to the Equipment Training Solutions Curriculum Developers to ensure the materials are up to date for all product families.
Provide Subject Matter Expertise to the development, evaluation, and promotion of the Caterpillar Training Simulators.
Evaluate customer job sites to help maximize the efficiency of machine application and operation, machine selection and configuration, and safety of operations.
Recommend modifications and improvements which result in superior product performance, producing greater returns to the customer and resulting in machine sales.
Provide Voice of the Customer input by communicating with appropriate business units.
Must hold or be able to obtain a Commercial Driver’s License.
Work autonomously in preparation and execution of job study.
Conduct job studies on all models of Caterpillar and competitive products at various job sites.
Compile, analyze, and present data acquired during job study to customers, dealers, or internal business partner.
Provides Subject Matter Expertise (SME) to the dealer sales force and Caterpillar Field Reps during events at the Demonstration and Learning Centers.
Provides support to potential customer purchases, both on and off-site during customer visits.
Supports Industry Trade Shows and New Machine Deliveries.
Supports the division’s business plan by promoting sales and services.
Manages/maintains onsite fleet, makes recommendations on future fleet, and assists in machine orders.
Develop and maintain Demonstration and Learning Centers demo sites.
Travel domestically and internationally up to 50%.
Uphold Caterpillar safety standards during all aspects of this job both onsite and offsite.
Ability to communicate and work effectively with customers, dealers, and internal business partners from diverse backgrounds.
Maintain a professional demeanor.