Product Solutions Consultant

TriNet • Atlanta, GA

4d • Hybrid

About The Position

Platform Solutions Consultants deliver comprehensive and professional support to both external and internal customers by providing standard and tailored solutions using the company's platform and technology services. These consultants are responsible for supporting the creation and rollout of new product features, delivering technical expertise, and influencing the direction of solution-based offerings to help TriNet customers maximize their service experience. They act as liaisons with partnering organizations to determine and execute client requests, including integration, reporting, and other solution-based offerings. Responsible for triaging reported issues related to TriNet's platform solutions, corresponding processes, and auxiliary products to enhance the client experience and expedite resolution.

Requirements

• Typically 2+ years required
• Understanding of the PEO (Professional Employer Organization) industry, concept, and co-employment advantages/benefits. (Advanced proficiency)
• Strong analytical, reporting, and integration skills. (Intermediate proficiency)
• Excellent verbal and written communication skills. (Advanced proficiency)
• Strong account management, business acumen, and ability to communicate with employees at all levels. (Intermediate proficiency)
• Strong organization and time management skills. (Intermediate proficiency)
• Commitment to high professional ethical standards and a diverse workplace. (Intermediate proficiency)
• Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities. (Intermediate proficiency)
• Demonstrated strength in issue management and customer relationship skills. (Intermediate proficiency)
• Proficient in Microsoft Office Suite. (Intermediate proficiency)

Nice To Haves

• Certified Project Management Professional (PMP)-PMI preferred
• Certified Payroll Professional (CPP)-APA preferred
• Six Sigma Green Belt Certification preferred

Responsibilities

• Analyze client business needs to determine optimal configuration of TriNet’s solutions.
• Provide advanced client-level support to achieve client satisfaction.
• Collaborate closely with engineering, sales, marketing, and support to ensure thorough product deployment and adoption.
• Support the creation and rollout of new product features and enhancements.
• Deliver tailored reporting solutions and accounting system integration support, serving as a resource for reporting and analytics tools.
• Engage in strategic and tactical discussions with customers to recommend best practices for reports, general ledger integrations, and seamless technology integrations.
• Work with customers’ IT teams and third-party vendors to define and implement integrations that meet client needs.
• Act as the customer and service liaison, articulating user needs for new and enhanced platform features, products, and defect management.
• Support client meetings and discussions related to escalated or advanced platform, product, reporting, analytical, or integration needs.
• Assist in User Acceptance Testing (UAT) activities for upcoming platform and product releases.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• medical
• dental
• vision plans
• life and disability insurance
• a 401(K) savings plan
• an employee stock purchase plan
• eleven (11) Company observed holidays
• PTO
• a comprehensive leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level