Product Concierge - Mercedes-Benz Grapevine

Avondale Group • Grapevine, TX

2h • Onsite

About The Position

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place! We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; or one to two years relatedexperience and/or training; or equivalent combination of education and experience.
• Operator's Drivers License (must be insurable)
• Results-Oriented
• Decision Making
• Relationship Building
• Organizational skills
• Teamwork
• Interpersonal skills and Relationship Building
• Flexibility
• Stress Tolerance
• Communication Skills

Nice To Haves

• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.

Responsibilities

• Ensures all vehicles have met all pre-delivery checklist requirements
• Programs personalized settings
• Assess client’s knowledge and priorities to personalize the client experience
• Explains and demonstrates vehicle features and technologies while focusing on client comfortlevel and retention
• Provides front-line support to clients with complex technology questions or concerns during theownership experience
• Resolves client inquiries for vehicle technology issues and/or concerns
• Troubleshoots vehicle technology and vehicle system features
• Mans the Technology Desk and is available to assist clients in person, by phone and/or email during store business hours
• Serves as the technology consultant to all dealership members
• Trains sales and service staff on key technologies and how to best explain and demonstrate themto a client
• Partners with the Sales Consultants to share information regarding common concerns afterdelivery
• Maintains a high degree of product and technical knowledge, including information about all Mercedes products, resources, features, benefits, applications and competitive vehicle technology and reviews
• Maintains a collection of technology information and resources to assist in explanations
• Creates and maintains FAQ guide for clients
• Achieves Client Satisfaction goals as set by Sales Director
• Maintains client records in CRM to accurately show re-delivery appointments, phone calls madeor emails sent
• Follows up with clients within two weeks of delivery to ensure understanding and anticipate additional technology needs and/or to schedule and conduct second delivery as needed
• Conducts new owner clinics

Benefits

• EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off
• Tuition and Tool Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree