Product Concierge Specialist | Porsche Westlake

RUSNAK•Thousand Oaks, CA

21h•Onsite

About The Position

Rusnak Auto Group, a leader in the automotive industry, is seeking a Product Concierge Specialist for their Porsche Westlake dealership in Thousand Oaks. This role is crucial in ensuring customers have a thorough understanding of their new vehicle's operation, contributing to a positive ownership experience. The company has a strong reputation and has expanded to 14 locations across Southern California, offering 11 luxury car brands.

Requirements

A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries.
High School Diploma/GED
Valid CA Driver License
Valid CA Sales License

Responsibilities

Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models
Ensures that vehicle has met all pre-delivery checklist requirements.
Programs personalized settings prior to customer delivery.
Sets expectations for length of delivery of vehicles.
Assesses customer knowledge and priorities to personalize delivery for every customer experience.
Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
Resolves customer inquiries for vehicle technology issues.
Directs customers to additional information resources.
Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
Utilize CRM daily to assist in responding to new leads promptly.
Follow-up with “Lost Sale” prospects to ensure satisfaction.
Consistently Provides Assistance to Customers in Service Waiting Areas
Assists customers at the service drive with vehicle inquiries.
Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights with customers.
Efficiently and Effectively Trains Team Members on Key Vehicle Technologies
Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
Answers product questions on the telephone and during walk-ins.
Troubleshoots vehicle technology features.
Troubleshoots vehicle system features.
Effectively Assists Management in Department Scheduling, Planning and Customer Service
Assists in directing and scheduling of all department employees, ensuring proper staffing at all times.
Actively shares responsibility with the sales manager for planning and leading sales meetings.
Regularly attends managers meeting and assists in preparation.
Assists (GSM) or (SM) with proactive planning and implementation of various projects.
Ensures that dealership policies and procedures are followed by salespeople.
Provides administrative support as needed for the Sales department.
Effectively Assists Sales Department in Vehicle Tracking
Reports all new and used sold vehicles to MFR.
Arranges all vehicle transportation to the customer as needed.
Ensures consistent follow-up with customers after a vehicle is sold.
Updates all new and used vehicle inventory consistently and in a timely manner.
Regularly stocks vehicles in ADP in a timely manner.

Benefits

Professional development and opportunities to grow within a well-respected company
Competitive Pay
Health Insurance Coverage (medical, dental, vision, and life)
Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
401(k) Retirement Plan
Flexible Spending Account
Paid Time-Off (vacation pay, sick pay, holiday pay)
Parental Leave
Employee Perks (sports games, theme parks, etc.)
Employee Referral Bonus Program