Mercedes-Benz Product Concierge

Bobby Rahal Automotive Group - Pittsburgh•Wexford, PA

1d•Onsite

About The Position

As we continue to grow, Bobby Rahal Motorcar is looking for a highly motivated and customer-focused Mercedes-Benz Product Concierge to join our Sales team! The Product Concierge serves as the primary point of contact for clients seeking information and assistance with the technology and settings related to their vehicle. The Product Concierge also performs deliveries for all new and pre-owned vehicle sales, giving expert advice, personalized service, and a seamless experience. This is an ideal position for someone whose ultimate goal is to work as a Sales Consultant! In order to best help our clients, this position works a Sales schedule, which requires availability on Saturdays and select evenings. The Product Concierge interacts daily with Clients, Sales Consultants, and Sales Managers, just to name a few.

Requirements

Previous experience in a customer-facing role, preferably in the automotive or luxury goods industry.
Detail oriented and excels in a fast-paced, results driven environment.
Excellent verbal and written communication skills with the ability to engage and inform clients effectively.
Strong computer skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Successfully pass a pre-employment background and driving record check

Nice To Haves

secondary education strongly preferred

Responsibilities

Ensures that the vehicle has met all pre-delivery checklist requirements.
Assesses customer knowledge and priorities to personalize delivery.
Conduct personalized vehicle demonstrations, highlighting key features and functionalities to enhance the customer experience.
Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
Resolves customer inquiries for vehicle technology issues.
Directs customers to additional information resources.
Trains the sales/service staff on key technologies and updates and how to best explain and demonstrate them to a customer.
Answers product questions on the telephone and during walk-ins.
Trouble shoots vehicle technology features.
Give other team members a helping hand with their duties, as needed.